Hey everyone,

We've been doing some further diagnostics on some of the intermittent DESS issues that have been reported. The way the DESS system works is that a signal is detected by the DESS module antenna (in the ignition switch) from the key. However, if there is another Spyder (or even another chipped vehicle) key from a different unit within arm's length to the ignition, it is possible that the module picks up that signal instead of the working key's signal, and decides that the signal is not the right one.

This happens often with no error codes or other symptoms and can appear to be an issue identical to a DESS module failure, however the system is operating as intended. If you see this error, please ensure there are no other Spyder or chipped keys within arm's length to the ignition switch on your vehicle, and wait a few minutes before trying again. If the problem occurs far away from other keys (eg while you are the only Spyder at a gas station), then it is much more likely to be an issue.

Hope this helps,

Steve