2024 RT Ltd display shuts off - back to dealer!

[Johndeeredoo]

Hello Maplehawk
I understand your grief, and I feel for you since I too am an owner of a 2024 RT.
Here we pay 30K for a Spyder expecting BRP to do their part and sell us a complete working spyder, and what we get is a Spyder that is not completely functional, and not telling us, either through the dealer or from BRP, that there is a function (APC) that is not installed and does not work.
I talked to my dealer's salesman and told him the whole story about BRP selling me this incomplete Spyder and I should get a full refund for purchasing a Spyder from BRP that isn't as advertised. He agreed with what I said and was going to check with the owner of the dealership to see what he has to say about it.
That is a lot of money to spend on a Spyder and now thinking of trading it in for a Goldwing, I know they're not going to give you what you paid for it since it is classified as used, and defective since a component is defective when you trade it in.

My issue is that I can NOT listen to music from my iPhone anymore, I could when I purchased the Spyder, and now the radio just starts up and plays.
At one time there was a button to press on the radio screen for power; well, it's gone now, so I can't turn my radio on or off.

[Maplehawk]

My issues are the same Johndeeredoo. Other issues I had were rattle/vibration at 45 mph and 70 mph, dealer said it was harmonic vibration of the belt; and clunky gear changes, again told normal for the bike. However, my dealer loaned me another new 2024 Spyder RT Limited whilst they were working on my bike, and this loaner had none of the issues I was experiencing on my bike. Bluetooth and Radio issues, Belt Vibration, and Gear change were all OK. Peace of mind comes at a cost unfortunately.

[Johndeeredoo]

Thank you for the fast reply Maplehawk.
As for the rattle, I had a loose bolt that held on a cover on the bottom of the Spyder.
How many other loose or missing bolts are there that I did not see yet?
You did say that your dealer was great to work with, and that shows it, a loaner Spyder. It's too bad that yours does not perform like the loaner.
You mentioned about the clunk in shifting, the 2024 is quieter shifting through the gears compared to my 2018. They sound about the same when shifting into forward or reverse.
I have 24,000 miles on my 2018, and never had a problem with anything like I am having on my 2024.
I had to do updates to the gauge firmware, but nothing like what I am seeing on the 2024.

As for the vibration, BRP learned that the Spyder RT need a belt vibration dampener, and my 2024 came with one installed, I had to have my dealer install one on my 2018 and 2017 because of the belt vibration at about 55mph.

[BlueSpy]

Simple request for BRP, all I want/need from them is ACP!!!

[Johndeeredoo]

Simple request for BRP, all I want/need from them is ACP!!!

All I want is the truth.
And it would be nice if ACP worked too.

[ollicat]

Thank you for the fast reply Maplehawk.
As for the rattle, I had a loose bolt that held on a cover on the bottom of the Spyder.
How many other loose or missing bolts are there that I did not see yet?
You did say that your dealer was great to work with, and that shows it, a loaner Spyder. It's too bad that yours does not perform like the loaner.
You mentioned about the clunk in shifting, the 2024 is quieter shifting through the gears compared to my 2018. They sound about the same when shifting into forward or reverse.
I have 24,000 miles on my 2018, and never had a problem with anything like I am having on my 2024.
I had to do updates to the gauge firmware, but nothing like what I am seeing on the 2024.

As for the vibration, BRP learned that the Spyder RT need a belt vibration dampener, and my 2024 came with one installed, I had to have my dealer install one on my 2018 and 2017 because of the belt vibration at about 55mph.

Maybe trade your bike for the loaner???

[Johndeeredoo]

I hate to be the bearer of bad news, but I contacted my can am dealer and asked about ACP.
And the service mgr. said he checked the BRP forum and it showed the update for ACP should be ready the last week of May.
I just can not understand why it should take that long to fix the issue there having with other things in the dash and get ACP to work, especially since they all ready had it working and released it for download updates and then pulled it since they found bugs in the software.
How and where are they testing this software out, I have not seen or heard of any guinea pigs out there.

Maybe trade your bike for the loaner???

Maybe we need to test ride the spyders until we find one the works correctly?

[jfischer]

Hello Maplehawk

My issue is that I can NOT listen to music from my iphone any more, I could when I purchased the spyder, and now the radio just starts up and plays.
At one time there was a button to press on the radio screen for power, well it gone now, so I cant turn on or off my radio.

Have you tried a full reset of the head unit? Pretty sure I saw an option in there to reset everything and start over. My iPhone no longer pairs automatically with Bluetooth about 80% of the time. I have to unpair it on my iPhone, remove it on the Spyder, and re-pair every time I stop. Such a pain in the butt. This didn't happen at first either. I haven't tried the full reset on mine but probably will before next ride.

When I look at Bluetooth on my iPhone when it doesn't work, it tells me that the BRP device is not supported.

IMG_6424.jpg

[Johndeeredoo]

Have you tried a full reset of the head unit? Pretty sure I saw an option in there to reset everything and start over. My iPhone no longer pairs automatically with Bluetooth about 80% of the time. I have to unpair it on my iPhone, remove it on the Spyder, and re-pair every time I stop. Such a pain in the butt. This didn't happen at first either. I haven't tried the full reset on mine but probably will before next ride.

When I look at Bluetooth on my iPhone when it doesn't work, it tells me that the BRP device is not supported.

IMG_6424.jpg

Thank you for your input

I was thinking about that too, (resetting the head).
Mine is not as bad as yours, but still thinking about it.

[Maplehawk]

Have you tried a full reset of the head unit? Pretty sure I saw an option in there to reset everything and start over. My iPhone no longer pairs automatically with Bluetooth about 80% of the time. I have to unpair it on my iPhone, remove it on the Spyder, and re-pair every time I stop. Such a pain in the butt. This didn't happen at first either. I haven't tried the full reset on mine but probably will before next ride.

When I look at Bluetooth on my iPhone when it doesn't work, it tells me that the BRP device is not supported.

IMG_6424.jpg

Dealer tried everything from the reset and a Software download of current Software. Funny thing is that both Phone and Bike show that it's connected to the bike. However, no sound comes out of the Speakers or Headset. If a call is received, I get music for a few seconds until the phone tries to accept the call.

[Johndeeredoo]

Dealer tried everything from the reset and a Software download of current Software. Funny thing is that both Phone and Bike show that it's connected to the bike. However, no sound comes out of the Speakers or Headset. If a call is received, I get music for a few seconds until the phone tries to accept the call.

Just checking, did you use a true Apple Lightning cable?
I've tried other cables, and some show a connection to the "dock", and another one does not.
I was thinking about resetting the dash, but was thinking, if I did, would it come out worse than what I have now?

[Maplehawk]

Just checking, did you use a true Apple Lightning cable?
I've tried other cables, and some show a connection to the "dock", and another one does not.
I was thinking about resetting the dash, but that is 'was thinking' - if I did, would it come out worse than what I have now?

Cable and procedures i use worked originally on my bike and also worked on the Loaner

[JB62]

Dealer tried everything from the reset and a Software download of current Software. Funny thing is that both Phone and Bike show that it's connected to the bike. However, no sound comes out of the Speakers or Headset. If a call is received, I get music for a few seconds until the phone tries to accept the call.

My second 2024 Spyder has no issues; and I shut WIFI off and am not going to update it. I have no trust in BRP and will cut my losses with Apple Car Play not working as I probably wouldn't have used it anyway.

I mainly wanted the bigger screen. I wonder how BRP stays in business with how they treat their customers. If I knew this before I bought the Spyder, I would have bought something else.

[Maplehawk]

My second 2024 Spyder has no issues; and I shut WIFI off and am not going to update it. I have no trust in BRP and will cut my losses with Apple Car Play not working as I probably wouldn't have used it anyway.

I mainly wanted the bigger screen. I wonder how BRP stays in business with how they treat their customers. If I knew this before I bought the Spyder, I would have bought something else.

This is the reason I am cutting my losses and getting a Goldwing DCT, albeit at a cost

[jfischer]

This is the reason I am cutting my losses and getting a Goldwing DCT, albeit at a cost

I've toyed with this idea myself. But then I realize the day I did this and lost $7,500 trading in my Spyder, Can-Am would release a fully function ACP update the day after. I just know that's what would happen.
Maybe if you take one for the team and trade yours in it will trigger the update of ACP for the rest of us

[Maplehawk]

[BlueSpy]

I've toyed with this idea myself. But then I realize the day I did this and lost $7,500 trading in my Spyder, Can-Am would release a fully function ACP update the day after. I just know that's what would happen.
Maybe if you take one for the team and trade yours in it will trigger the update of ACP for the rest of us

Yes, I’ve thought about just buying a Garmin XT2 ($600) and a mount, etc. for navigation, etc. but I’m like you, with my “luck” BRP will come out with ACP 2 days later!

[trikesister]

My second 2024 Spyder has no issues; and I shut WIFI off and am not going to update it. I have no trust in BRP and will cut my losses with Apple Car Play not working as I probably wouldn't have used it anyway.

I mainly wanted the bigger screen. I wonder how BRP stays in business with how they treat their customers. If I knew this before I bought the Spyder, I would have bought something else.

I’m sort of there with you. My replacement 2024 Spyder RT is pretty great so far, except for this Car Play thing. I didn’t buy the RT for the ACP, I’ve lived this long without it, and I’d probably survive just fine without it in the future. The larger display on the 2024 is a big improvement on its own. However, I would use the heck out of Apple Car Play if it were available.

I am annoyed and disappointed that BRP keeps kicking the ACP can down the road. I specifically asked about this when I picked up the RT (only 10 days ago) because I knew there had been issues, and the dealer assured me that all I had to do was plug my phone in via USB and ACP would pop up. It could be that they genuinely don’t know about this, but I’m going to call them next week and see what’s up.

As for buying something else, unfortunately there aren’t a lot of options for those of us who need three wheels. I had a Harley trike, which was fun, but the combination of a very stiff clutch and wrenching that heavy beast around corners literally gave me carpal tunnel. The Spyder is much more comfortable to ride, but after my initial S2S lemon and now the ACP shenanigans, I don’t have a ton of confidence in BRP. If Honda or Indian made a trike, I’d have considered those first.

[BlueSpy]

Dealer tried everything from the reset and a Software download of current Software. Funny thing is that both Phone and Bike show that it's connected to the bike. However, no sound comes out of the Speakers or Headset. If a call is received, I get music for a few seconds until the phone tries to accept the call.

Yes, I’ve reset the head unit 3 times, my IPhone 14 Max does show connection to the phone as “BRP5032” with no problems, I can play music from the preset music stations on the Spyder dash and hear it in my helmet. Even got one phone call but it was toooo loud and scratchy in my HJC 20b. Will have to figure out how to lower the sound for phone calls but NO ACP!!