Anyone here ever need Garmin service? Cost? Any experiences?

[troop]

Well .. Today my Garmin Zumo XT was on until it shut off. Won't power back up. 1st thought was the power cable. The other accessory connected still powers up. Took the GPS into the house and used the USB cable to connect to my computer. No power. Grabbed one of my 12v Garmin auto cords and tried it in the car. No power. Thinking something in the GPS gave up the ship. Hence my question. Anyone here ever need direct servicing from Garmin? Reasonable cost? With a $400 GPS, I'm thinking repair first. It is beyond its two year warranty. Not worried about time frame as the byke is going into storage next weekend. Anyone with Garmin service experience? Thx

 

[Copperman]

Years ago my Garmin 660 crapped out. I contacted Garmin and was able to purchase a refurbished one at a reasonable price. If you contact Garmin CS, they're pretty helpful.

 

[JayBros]

Only with battery replacement for my Zumo 590, once under warranty when the original would not charge to more than 85% and I frequently got Low Battery warning when I shut down the Spyder after a long day of riding under Spyder power, and second time, on my nickel when battery died. Lost a bunch of routes in the internal storage but had .gpx files on desktop computer. MP3 music files on SD card not affected.

 

[troop]

Years ago my Garmin 660 crapped out. I contacted Garmin and was able to purchase a refurbished one at a reasonable price. If you contact Garmin CS, they're pretty helpful.

Yup .. Will be calling tomorrow.

 

[RayBJ]

Garmin has good support. I had a 590 that died and they replaced it with a 595 refurb. I discovered a bug in their 595 routing engine that I could duplicate and sent them a dump. They had an update with the fix 3 days later.

 

[Woodaddict]

Try "press and hold the power button", sometimes that is what brings it back to life. At least it does on my Garmin 590

 

[Mikey]

I have had good luck with their support. I remember on one occasion the tech had me do a hard reboot to fix my problem, but I don't remember the steps! Sorry.

 

[troop]

Try "press and hold the power button", sometimes that is what brings it back to life. At least it does on my Garmin 590

Yup .. I figured maybe it had a force type shutdown. No go

 

[PJveetwin]

Well .. Today my Garmin Zumo XT was on until it shut off. Won't power back up. 1st thought was the power cable. The other accessory connected still powers up. Took the GPS into the house and used the USB cable to connect to my computer. No power. Grabbed one of my 12v Garmin auto cords and tried it in the car. No power. Thinking something in the GPS gave up the ship. Hence my question. Anyone here ever need direct servicing from Garmin? Reasonable cost? With a $400 GPS, I'm thinking repair first. It is beyond its two year warranty. Not worried about time frame as the byke is going into storage next weekend. Anyone with Garmin service experience? Thx

All the Garmin models have different force load requirements. I spend a lot of time on ADV. There are some series GPS geeks there. On a recent trip with my XT, it did the same thing. Read on ADV to hold your finger on the lower right corner til it re-boots. Worked like a champ. Worth a try

 

[Mikey]

All the Garmin models have different force load requirements. I spend a lot of time on ADV. There are some series GPS geeks there. On a recent trip with my XT, it did the same thing. Read on ADV to hold your finger on the lower right corner til it re-boots. Worked like a champ. Worth a try

That's what I had to do!!!! and it worked!!!

 

[troop]

It's back to working, and according to Garmin, just very low on battery power. Weird thing was that yesterday, it wouldn't power up via 12v connection to one of my vehicles or via computer/wall plug. Today, I connected it to my other auto and it came to life. The battery symbol had the lightning bolt through it. On a call with Garmin, I then went out to the Spyder, popped it in and nothing. Popped out/back in and on it went. Will be checking that connection shortly. It's plugged in/charging to the wall now. We shall see ...

 

[EdMat]

It's back to working, and according to Garmin, just very low on battery power. Weird thing was that yesterday, it wouldn't power up via 12v connection to one of my vehicles or via computer/wall plug. Today, I connected it to my other auto and it came to life. The battery symbol had the lightning bolt through it. On a call with Garmin, I then went out to the Spyder, popped it in and nothing. Popped out/back in and on it went. Will be checking that connection shortly. It's plugged in/charging to the wall now. We shall see ...

Probably needs to get above it's self protection level on battery voltage before it will come back on. You may need to clean the contacts on the back and on the mount with a pencil eraser. I have had to do that periodically to mine.

 

[troop]

Probably needs to get above it's self protection level on battery voltage before it will come back on. You may need to clean the contacts on the back and on the mount with a pencil eraser. I have had to do that periodically to mine.

Did that yesterday