Warranty BS (Update)

[billybovine]

In regards to a previous thread When a friend of mine had a breakdown while on vacation in the US. http://www.spyderlovers.com/forums/showthread.php?103204-Warranty-BS

I had a chance to talk to him last night and find out how it all turned out. After getting home he went to see his dealer. His dealer agreed that it was not right and should have been covered under warranty in the US. The dealer contacted BRP. My friend received an email from BRP the next day. They apologise for the problem he had and for the US dealer not putting through warranty. They asked him to summit all his receipts for any and all expenses he thought was fair related to the issue to his dealer. Also to make sure the amounts were converted back to Canadian based on his cost. Basically what the credit card amount was. He sent the info to the dealer. A couple days later he got a cheque in the mail from the dealer for everything he asked for in full. He is satisfied with the end result.

 

[SPYD1]

Awesome!

 

[oldguyinTX]

Pretty cool when a company not really known for it's customer service does the right thing in a big way, and does it fast.

 

[Cruzr Joe]

I keep reading more and more good posts like this, i think that BRP takes a slap in the face many times when it is not warranted. Just because someone posts a negative comment about someone or something does not necessarily make it correct.

Cruzr Joe

 

[Bob Denman]

:clap: I'm glad to hear that this worked out okay for your friend! :thumbup:
(But it's too bad that it ever happened in the first place.)

 

[BajaRon]

That is VERY GOOD News!

 

[Ex-Rocket]

Always great to hear a positive post and BRP stepping up to the plate.

 

[Chupaca]

Thanks....

:bowdown: for following up on this and posting the results. always good to see them do the right thing. I'm sure there are other such stories but we don't hear about them...:thumbup:

 

[BLUEKNIGHT911]

WARRANTY ISSUES

:bowdown: for following up on this and posting the results. always good to see them do the right thing. I'm sure there are other such stories but we don't hear about them...:thumbup:

:agree: ..... Plus this NEVER should have happened ..... I have felt for many years that Dealers are the main cause of issues with the Spyder for many reasons ..... Mike :thumbup:

 

[Brentc]

I have been very happy with BRP

In the past 3 years of my Spyder ownership I have had 3 separate instances when I have involved BRP on an issue. All three times I was very pleased with the outcome. Not because all three were in my favor, but that all three times the conclusion that BRP came to was a common sense determination and not strictly a legal by the book resolution. I feel that in my cases BRP really did put customer service first.

For what it's worth.

Thank you BRP

 

[Saluda]

Good news,

appreciate the update.

 

[ARtraveler]

:bowdown: for following up on this and posting the results. always good to see them do the right thing. I'm sure there are other such stories but we don't hear about them...:thumbup:

:agree: x 2. Great when we hear a result back and even better when it is good.

Negative posts about BRP tend to run about 10 to 1 in relation to good posts. That is the bad thing about internet sites.

I am an equal opportunity abuser and support person. This one sends me over to the support side. :yes:

 

[Fatcycledaddy]

:agree: ..... Plus this NEVER should have happened ..... I have felt for many years that Dealers are the main cause of issues with the Spyder for many reasons ..... Mike :thumbup:

The dealer being the only contact point for BRP that the majority of us will ever see or come in contact with, becomes the face and attitude of BRP to the end user.

When I worked at a GMC, Pontiac, AMC, and Jeep dealer, the owner had to pay the mechanics time, and pay for the parts for all warranty repairs. It sometimes took months for the reimbursements to come through from the factory because the forms had to be submitted, then reviewed, approved or denied, and then a check cut. At certain times warranty work was put off because the owner didn't want to invest the money until he received a check for the last work.

I am sure it is faster with all of the electronic systems we have today.