Anyone else getting Bluetooth Fault Detected msg after ACP Upgrade?

[700wolvy]

After the ACP update, bluetooth no longer works. I get the attached error on my screen about every 5 seconds. I have removed/reset all connections, and disconnected the battery. No luck. Took it to the dealer, they don't know. They opened a case with Can Am. Can Am asked what kind of phone I have, which told me they don't understand the issue. They then told me to reset the connections and disconnect the battery, which I already told them I did. Then they closed the case... LOL. So, I called the dealer and had them reopen the case. Has anyone experienced this issue?

 

[Dobieone]

I don't know if this has anything to do with the error. But I do know that with the '24 spiders, your Bluetooth headset must be version 5.0 for ACP to work. And you must give complete control of your phone to the bike for music to play. This is what I ran into. I'm using a Note 20.

 

[CassND]

I don't know if this has anything to do with the error. But I do know that with the '24 spiders, your Bluetooth headset must be version 5.0 for ACP to work. And you must give complete control of your phone to the bike for music to play. This is what I ran into. I'm using a Note 20.

That probably explains why I can’t get my Bose QuietComfort 35 II Wireless Bluetooth Headphones to connect to the Spyder?

 

[700wolvy]

I don't know if this has anything to do with the error. But I do know that with the '24 spiders, your Bluetooth headset must be version 5.0 for ACP to work. And you must give complete control of your phone to the bike for music to play. This is what I ran into. I'm using a Note 20.

Correct. Nothing to do with the error. Headset and phone worked with the Spyder. Downloaded ACP update. Bluetooth fault detected. Bluetooth inoperative. Imagine that I move everything that has Bluetooth on it 10 miles from the Spyder. Still, every 5 seconds, "Bluetooth Fault Detected" pops up on display. I am not trying to connect anything. I could care less about ACP. I have an Android phone. ACP update had other improvements that I thought may be beneficial.

 

[BajaRon]

After the ACP update, bluetooth no longer works. I get the attached error on my screen about every 5 seconds. I have removed/reset all connections, and disconnected the battery. No luck. Took it to the dealer, they don't know. They opened a case with Can Am. Can Am asked what kind of phone I have, which told me they don't understand the issue. They then told me to reset the connections and disconnect the battery, which I already told them I did. Then they closed the case... LOL. So, I called the dealer and had them reopen the case. Has anyone experienced this issue?

 

[700wolvy]

Exactly BajaRon.

Can Am is lucky our lemon law doesn't apply to motorcycles.

Hope to meet some of y'all at the Spyder Rally in Maggie Valley.

 

[WRCLVR]

Ha! And I also use an Android Samsung Note 20 5G, but this experience will make me think twice about updating the ACP...

Now if someone can post a link to an Android firmware BT 5.0+ update for the Note 20 5 then mebbe??

..... ACP update had other improvements that I thought may be beneficial.

What improvements? Please clarify what you mean? Screen errors?

 

[BajaRon]

Exactly BajaRon.

Can Am is lucky our lemon law doesn't apply to motorcycles.

Hope to meet some of yall at the Spyder Rally in Maggie Valley.

A few have come into the shop with a problem that we don't have an answer for right away. If you don't know, just say so. Only God knows everything. But how can they close the case when there is no resolution? You paid for a feature, and that feature does not work. It's a no-brainer! Figure it out and fix it, BRP!

Hang in there. Even the Berlin Wall came down. It just took time and perseverance.

 

[Snowbelt Spyder]

After the ACP update, bluetooth no longer works. I get the attached error on my screen about every 5 seconds. I have removed/reset all connections, and disconnected the battery. No luck. Took it to the dealer, they don't know. They opened a case with Can Am. Can Am asked what kind of phone I have, which told me they don't understand the issue. They then told me to reset the connections and disconnect the battery, which I already told them I did. Then they closed the case... LOL. So, I called the dealer and had them reopen the case. Has anyone experienced this issue?

View attachment 210137

Well, if this happened immediately after you did the update, and you’re not trying to pair anything, sure seems like the update got corrupted. The dealer should be able to reflash the update with BUDS2 at the shop. If they don’t know how, that’s why they have direct help from BRP. You might need to find a dealer that cares.

 

[700wolvy]

Well, if this happened immediately after you did the update, and you’re not trying to pair anything, sure seems like the update got corrupted. The dealer should be able to reflash the update with BUDS2 at the shop. If they don’t know how, that’s why they have direct help from BRP. You might need to find a dealer that cares.

Yes. I believe it is a simple fix once we get past the "What phone are you using?" Dealership called and BRP called yesterday. (BRP read this forum?) Anyway, they are thinking to flash it again. They have to release the update to the dealer or else I could just flash it from home. We'll see. They should include a roll-back function on all their updates.

 

[700wolvy]

After 3 trips to the dealer, issue is fixed. BRP released an update to the dealer. After they gave the dealer the correct permissions to download, the update was pushed and my bluetooth works once again. The "bluetooth fault detected" message doesn't display every 5 seconds. I feel better.

 

[Darth 'Nid]

I get the same error but randomly. Makes no sense just an unsolved buggy problem. Still waiting on latest download to become available, maybe they can kill the bugs in the system.

 

[JB62]

I have been there multiple times for this problem. BRP released an update to the dealer. After they gave the dealer the correct permissions to download it, the update was pushed and my bluetooth now works randomly. The "bluetooth fault detected" message is still coming up intermittently.
Still don't know what's wrong.

 

[Nfldrocks]

I bought the 2025 Spyder RT Limited back in April. I have nothing but issues with the Bluetooth connectivity and that same error "Bluetooth Fault Detection" The dealer has done the updates, changed the screen and wiring, and I still get the same error after all the work they have done. I've replaced the cables with Apple certified cables several times now. I even went and spent $800 on my Cardo intercom system because it was on the BRP compatibility list and yet I still have the same issue. All vehicles have issues, but most don't have issues with ACP! It works seamlessly, the way it should be. Why some bikes have issues and some don't does not make sense to me, but you would think that after all this time, BRP would be able to figure out this issue. Are they using different parts or cables for certain bikes? Or are they using different Bluetooth chips?
I have also had the screen going blank while driving, as if it was doing a reboot. This happened a few times now and I've gotta say, it was scary not knowing what else is not working while driving. Don't get me wrong, I love riding my Spyder; I love it so much I have done over 18,000 KM since April! What I don't like are these issues. Like someone already mention, I paid for a feature and I expect it to work. I don't think its too much to ask.

 

[jcthorne]

Make sure your wifi is OFF. All networks removed. You only need wifi when there is an OTA update available. Its known that the WIFI search routine will interfere with bluetooth on the Spyders. It should not, but it does. Removing all known networks stops the search and turns the WIFI off. Bluetooth can still have interference but this helps.

 

[Nfldrocks]

Make sure your wifi is OFF. All networks removed. You only need wifi when there is an OTA update available. Its known that the WIFI search routine will interfere with bluetooth on the Spyders. It should not, but it does. Removing all known networks stops the search and turns the WIFI off. Bluetooth can still have interference but this helps.

I will give this a try for sure. I tried just about everything else and this is a simple fix that may be the one that fixes it. Thanks

 

[Mandorallen]

THANK YOU for this - hopefully this is the answer! Annoying enough that BRP can't make this connect to AA for us Android users, but the BT not staying paired was a PITA. This issue had been nagging me as well from the day I brought mine home - frankly, I had given up and just deleted the BT pairing from my phone/only used phone-headset BT connection for music & calls. I went ahead and deleted the saved Wifi connection profiles and re-paired my phone yesterday afternoon. SO FAR, SO GOOD - the "BT failure" message with subsequent X-ed out BT symbol on the dash hasn't popped up yet...
Now I just need to figure out how to pair my non-major brand headset (XGP X10) to the Spyder - it doesn't find it when I have the headset in pairing mode.

10/27/25 update: the "BT fault" message has returned after almost 2 weeks of working flawlessly. I'll have to look into rolling this back to the previous firmware or reflashing the current version like 700wolvy mentioned above.

 

[CloverHillCrawler]

Correct. Nothing to do with the error. Headset and phone worked with the Spyder. Downloaded ACP update. Bluetooth fault detected. Bluetooth inoperative. Imagine that I move everything that has Bluetooth on it 10 miles from the Spyder. Still, every 5 seconds, "Bluetooth Fault Detected" pops up on display. I am not trying to connect anything. I could care less about ACP. I have an Android phone. ACP update had other improvements that I thought may be beneficial.

You need to get a hold of the previous version firmware and downgrade it. Just recently, I had to do the same thing with my Sena 50R, the 1.5 update bringing Mesh3.0 to it broke my phone app on Android. Had to downgrade it back to the 1.3 version of firmware to get my phone working again.

 

[700wolvy]

You need to get a hold of the previous version firmware and downgrade it. Just recently, I had to do the same thing with my Sena 50R, the 1.5 update bringing Mesh3.0 to it broke my phone app on Android. Had to downgrade it back to the 1.3 version of firmware to get my phone working again.

My issue was fixed with this update:

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Post in thread 'Anyone else getting Bluetooth Fault Detected msg after ACP Upgrade?'

Oct 11, 2024

After 3 trips to the dealer, issue is fixed. BRP released an update to the dealer. After they gave the dealer the correct permissions to download, the update was pushed and my bluetooth works once again. The "bluetooth fault detected" message doesn't display every 5 seconds. I feel better.

• 700wolvy