Apple CarPlay update - what is the secret to getting it working properly??

[Dansy]

I have been having lot of troubles, not getting CarPlay to start, freezing, ect. then one day I wiggled the cable connecting to the iPhone (genuine cable) I have used this same cable since I first owned my 2024. I discovered that the cable was now bad. It did work fine for a long time. I switched to another cable, tried one I got on Amazon, and bang, it worked fine ever since (I do have a new spare genuine cable in the bike, just in case).

So I’m back to the start, turn my helmet com on, turn the bike ON with the iPhone ON maps, (might not be required ), wait until I hear the phone is connected, plug the cable in, then start the second helmet, and use mesh.

If I try to connect both helmets via the second Bluetooth channel, CarPlay goes away and there’s a 50-50% that it will come back.

iPhone 16 Pro Max
Shoei Neotec 3 with SLR 3 (Sena)

They really need to hire a company to set this up better, it shouldn’t be that hard - for real pro.

 

[racoon]

If I try to connect both helmets via the second Bluetooth channel, CarPlay goes away and there’s a 50-50% that it will come back.

I'm glad to hear you got it working with a different cable, and sorry to hear that you're still having troubles.
I think I ended up trying four different cables, two Apple cables and two aftermarket cables. One of the Apple cables is what I'm using now.
Both of the aftermarket cables work fine in my Honda Ridgeline, but didn't work for the Spyder.

I'm a solo rider, so don't have the a second helmet problem.

I do know that the SENA 3S Plus headset I added to my helmet has several different pairing options, including to a GPS device, two cell phones, and intercom pairings.

I paired my headset to my Spyder using the GPS pairing option, then paired it to my iPhone using one of the cell phone pairings. If I were riding with someone else, either as a a pillion or on another bike I'd use the intercom pairing directions.

 

[Dansy]

Thank’s, I’m going to try that, it hasn’t occurred to me that I could pair the bike with the GPS option…

 

[herring]

Has anyone used Apple Car Play & inRoute navigation? My 2024 RT has ACP (all updates) and my iPhone has inRoute installed. InRoute is transferred from my iPhone to the screen with ACP. Route started, but no sound! Music and phone work with sound, inRoute nav instruction has no sound? Can someone help?

If you have no sound on ACP for navigation, check to be sure you have audio enabled. Touch the navigation screen on the right hand side. You should see 3 icons for sound. Often the sound is muted.

 

[racoon]

Thank’s, I’m going to try that, it hasn’t occurred to me that I could pair the bike with the GPS option…

Let us know how it goes.

 

[OlJim]

I've had nothing but problems with my ACP since purchasing my 24 S2S last March. I'm attaching my latest (of many) emails to BRP. Maybe someone has had better luck and knows the secrets of getting it to work properly. Yes I've tried every way possible to hook up my iphone.

Hello Ivette,

Our saga continues.

Last week I started her up, ACP popped right up-yay! I rode 5 miles to the gas station, turned it off and fueled up. Restarted and no connection, no ACP, no connection to Bluetooth. I rode off and was able to stop the Spyder a couple of miles later. I rebooted my bike and phone and had no luck. I rode 30+ miles to my next destination with no CarPlay or music. Typical! Leaving to go home everything worked as it should have (?)

I received and installed your latest update Friday and CarPlay fired right up in the garage. Yay! Maybe you have solved the issues. Well my happiness was short-lived.. I went ryding today (76 degrees F) and again it worked until I stopped for gas. No connection to ACP and now the "preference" box did not light up on the dash also. It still keeps showing cannot connect to USB cable and again no Bluetooth either. I stopped again and was able to get Bluetooth connected but still no ACP.

WTF

How long must I fight this defective POS? Again I just want it FIXED!!!!!!!!

I'm allowing some time for an honest response to my email and if not satisfactory I will start calling the above phone number daily or hourly if necessary.

The next step will leave me no alternative to turn over my complaints to my attorney.

Thank you again

Steven Hobbs
2024 S2S with the lemon decal on the frunk
member US Syder Ryders

Have you done the latest update? Mine hooks up a lot better with the latest update.

 

[Dansy]

Have you done the latest update? Mine hooks up a lot better with the latest update.

You mean 4.1 ?

 

[Johndeeredoo]

Last week, I download the latest update for my 24 RT. And I was hoping for the best since it stated there was a ACP improvement. My connection to ACP was hit or miss, and I don't know how fellow owners can get it to work, since most owners have their iPhone in their frunk. I mounted mine on the handle bar frame. I had to reroute the USB cable. After the update, it was still hit or miss connecting, so to the Internet I go.

I found a new sequence:

1. First turn on the Spyder;
2. Turn on your head set;
3. Plug in your iPhone.

Unbelievably, it worked! So far, 3 times in a row. Now this is definitely different to what I read a year ago. Verified it at a BRP web page for connecting to ACP.

 

[racoon]

Last week, I download the latest update for my 24 RT. And I was hoping for the best since it stated there was a ACP improvement. My connection to ACP was hit or miss, and I don't know how fellow owners can get it to work, since most owners have their iPhone in their frunk. I mounted mine on the handle bar frame. I had to reroute the USB cable. After the update, it was still hit or miss connecting, so to the Internet I go.

I found a new sequence:

1. First turn on the Spyder;
2. Turn on your head set;
3. Plug in your iPhone.

Unbelievably, it worked! So far, 3 times in a row. Now this is definitely different to what I read a year ago. Verified it at a BRP web page for connecting to ACP.

After the 4.1 BRP Connect update my 2024 Spyder RT has worked every time. I use a similar startup sequence, and while I'm confidant the Spyder has to be turned on first, I don't remember which I have been doing second, turning on my headset or connecting my iPhone. Yes, I'm sorry, but I haven't ridden since last week.

I was using a phone mount connected to a ball mount, but have switched to a QuadLock mount and case for my iPhone. The iPhone is then connected using an Apple Lightning cable to the USB port in the glove box. According to my Operators Guide the only USB ports on my 2024 Spyder RT are in the glove box and in the top case. The one in the glove box is where my iPhone plugs in for Apple CarPlay and power for my iPhone. There are two connectors in the top case, but they are power only.

Here's what setup currently looks like. The center thing is a docking station I got from Slingmods.com. It has a cable that connects to the accessory power port on the right side of my Spyder down by the right front wheel. It has two usb power ports on the left and one "cigarette lighter" type port on the right. The square thing in the middle is a mount for a Garmin Zumo XT GPS. Normally the mount is stored in the top case with the Garmin GPS and it's cable, and provides me a bit of comfort as I had some issues with Apple CarPlay prior to the 4.1 update.



The end September I'll be headed to the Appalachian Fall 2025 event in Kodak, TN and CarPlay will take me there, and will get even more of a workout the beginning of October at the Maggie Valley Spyder Adventures event. There are a bunch of planned rides for Maggie Valley, with downloadable Garmin GPX files for the rides. I've downloaded the GPX files into my iPhone for use with Apple CarPlay, and have also downloaded and synced them to my Garmin Zumo XT.

I created a couple of my own GPX files using the Google Maps application on my computer, synced them to my iPhone, and have successfully used them with my Spyder and also with my 2023 Honda Ridgeline, which also supports Apple CarPlay.

The QuadLock mount is on the far left and is where my iPhone goes.

 

[amkrat]

I'm glad to hear you got it working with a different cable, and sorry to hear that you're still having troubles.
I think I ended up trying four different cables, two Apple cables and two aftermarket cables. One of the Apple cables is what I'm using now.
Both of the aftermarket cables work fine in my Honda Ridgeline, but didn't work for the Spyder.

I'm a solo rider, so don't have the a second helmet problem.

I do know that the SENA 3S Plus headset I added to my helmet has several different pairing options, including to a GPS device, two cell phones, and intercom pairings.

I paired my headset to my Spyder using the GPS pairing option, then paired it to my iPhone using one of the cell phone pairings. If I were riding with someone else, either as a a pillion or on another bike I'd use the intercom pairing directions.

I found your comment about trying four different cables interesting.

My ACP connects every time with the factory Apple cable, but the navigation screen is liable to then freeze randomly anywhere from 50 feet to 20 miles after starting out on a ride. Music and nav both stop. Except for the Media and Navigation screens, all the others work just fine. The only way to get them back is to shut the machine off, wait for the screen to go dark, then restart. Everything works fine (usually) after that.

I may try a different cable to see if that makes a difference. Also, this seems to be happening more often since the last two IOS updates on my iPhone. Now on version 18.6.2. I too, have a Honda Ridgeline, and ACP works perfectly on it, even with a wireless adaptor.

Just Sayin'

 

[racoon]

I just checked, and my iPhone SE is also at 18.6.2.
I haven't ridden in a couple of days, but will be going out tomorrow and will try to remember to post after the ride.

 

[racoon]

Okay, so I'm back from my ride.

I selected the Cracker Barrel Old Country Store at 635 S. Cumberland St, Lebanon, TN as my destination.
I have my iPhone set to avoid interstates, so the main route was State Road 70N. Speeds varied from 55 MPH down to 30 MPH as I passed through some of the small towns. 70N is mainly single lane country roads.
I did stop for gas in Lebanon.



Coming back, I chose to return on Interstate 40, where the speeds were 55 to 70 MPH, depending on traffic.

Total distance traveled was 98 miles.

CarPlay worked perfectly the whole way, other than the annoying "avoid interstates" setting.
As I was cruising down I-40 it kept trying to get me to exit the freeway so I could take the state roads rather than the interstate. It quickly adjusted as I passed each exit it was suggesting, but then suggested the next one.

Odometer showed 1855 miles when I left, and 1953 miles when I got home, so a total of 98 miles.

CarPlay worked perfectly the entire route.

2024 CAN-AM Spyder RT S2S with the BRP Connect 4.1 software update.
Apple iPhone SE 2nd Gen running iOS 18.6.2 connected using an Apple cable.
SENA 3S Plus bluetooth headset in a HJC C91 helmet.

 

[amkrat]

I'm glad it is working for you. It did for me too, for a while. Now, not so much. It froze four times in rapid succession today, using two different cables. I retreated to the barn, where I plugged in the battery tender and restarted CarPlay. Music played continually for the better part of a hour without so much as a hiccup. I even tried switching the iPhone Mini 13 between wi-fi and cellular. Made no difference. I think it was mocking me at that point. I'll see what it does tomorrow when I ride to the dealership, knowing in advance that they won't have a clue as to what I am talking about.

 

[racoon]

...
where I plugged in the battery tender and restarted CarPlay. Music played continually for the better part of a hour without so much as a hiccup. I even tried switching the iPhone Mini 13 between wi-fi and cellular. Made no difference. I think it was mocking me at that point. I'll see what it does tomorrow when I ride to the dealership, knowing in advance that they won't have a clue as to what I am talking about.

That it seems to work when the battery tender is connected makes me wonder if you have a battery problem?

Are you running the original battery that came with your Spyder? I killed mine by accidentally leaving the key turned on overnight, so I ended up buying a replacement from Batteries Plus, and then leaving it connected to my Battery Tender Jr overnight to full charge the new battery.

I still plug mine into the Battery Tender Jr when it's parked in the garage.

 

[kbirdsong]

Okay, so I'm back from my ride.

I selected the Cracker Barrel Old Country Store at 635 S. Cumberland St, Lebanon, TN as my destination.
I have my iPhone set to avoid interstates, so the main route was State Road 70N. Speeds varied from 55 MPH down to 30 MPH as I passed through some of the small towns. 70N is mainly single lane country roads.
I did stop for gas in Lebanon.

View attachment 251205

Coming back, I chose to return on Interstate 40, where the speeds were 55 to 70 MPH, depending on traffic.

Total distance traveled was 98 miles.

CarPlay worked perfectly the whole way, other than the annoying "avoid interstates" setting.
As I was cruising down I-40 it kept trying to get me to exit the freeway so I could take the state roads rather than the interstate. It quickly adjusted as I passed each exit it was suggesting, but then suggested the next one.

Odometer showed 1855 miles when I left, and 1953 miles when I got home, so a total of 98 miles.

CarPlay worked perfectly the entire route.

2024 CAN-AM Spyder RT S2S with the BRP Connect 4.1 software update.
Apple iPhone SE 2nd Gen running iOS 18.6.2 connected using an Apple cable.
SENA 3S Plus bluetooth headset in a HJC C91 helmet.

I love the ride from Lebanon to Cookeville on the 70, so pretty. Sometimes I jump off and cruise down to Granville and back around too.

 

[amkrat]

That it seems to work when the battery tender is connected makes me wonder if you have a battery problem?

Are you running the original battery that came with your Spyder? I killed mine by accidentally leaving the key turned on overnight, so I ended up buying a replacement from Batteries Plus, and then leaving it connected to my Battery Tender Jr overnight to full charge the new battery.

I still plug mine into the Battery Tender Jr when it's parked in the garage.

I would hope that it is not a battery issue. My dealer replaced the factory battery with a Yuasa early this Spring. Worth considering though.

 

[amkrat]

I would hope that it is not a battery issue. My dealer replaced the factory battery with a Yuasa early this Spring. Worth considering though.

I did a test ride today with screen set to "Gauges" so that I could monitor the voltage. Voltage reading was a consistent 14.3 to 14.4 with CarPlay working perfectly the whole time. I almost hoped to see a sudden voltage drop with a CarPlay freeze. At least I could have then pointed a finger at the cause. After yesterday's CarPlay tantrum maybe it'll play nice for a while.

 

[racoon]

I did a test ride today with screen set to "Gauges" so that I could monitor the voltage. Voltage reading was a consistent 14.3 to 14.4 with CarPlay working perfectly the whole time. I almost hoped to see a sudden voltage drop with a CarPlay freeze. At least I could have then pointed a finger at the cause. After yesterday's CarPlay tantrum maybe it'll play nice for a while.

Sounds good. I hope it keeps playing nice for a long time.