how long does your dealer take, with service work?

[quadfather]

so my spyder 2013 sts sm-5 started running rough, and popping thru the muffler at idle. then 1 cyl. died completely. I limped it home and towed it to my nearest dealer. had to wait a week and a half for an appointment? now it's been there for 2.5 weeks. and they still don't know what's wrong with it. I had assumed it just fouled a plug or had a bad plug wire, since that seems pretty common. but mine has pretty low mileage under 2k ? . they said they had replace all the vacuum hoses ? I'm not sure how that would affect just 1 cyl. I'm starting to lose confidence in there ability to figure this out. I don't know if I'm getting the run around? but it's riding season and it really sucks to be making payments and not riding. what is a reasonable amount of time to wait? should I complain to BRP? I don't want to be unreasonable, but when I bring my truck to the dealer for repair it's usually a day or two. I'm getting frustrated, and can't get a strait answer from them. they keep telling me they are trying , but won't give me an answer as to when I can expect it back. any advice?

 

[BLUEKNIGHT911]

STEALER

I personally don't trust Dealer's so I do all my own work...........and I've got no complaints :yes::yes::yes:......Mike :thumbup::thumbup:

 

[Upstater]

I hate to say this, but... find a new dealer. The local dealer near me (8 minutes) is booking 2 weeks out, just to look at a Spyder. I recently had a DPS warning and limped in. When I went back out the warning was gone and the Spyder "repaired itself." In hindsight I took a corner a little too hot after I installed a new BajaRon sway bar. All was fine. But, I learned that I should probably find another dealer to service my Spyder.

The dealer I bought my Spyder from is about 1hr away and will look at it immediately if not the next day to at least give an idea of what may need to be done. That's how he operates his business. For me, it's worth the trip for better service.

If you have options, exercise them. These dealers are all different and not completely dedicated to Spyders. JMHO...

 

[SteveP]

Good so far

The dealer I use in Toronto has been good mostly . Communication does become an issue at times when they are really busy ( Spring ) . At one point I had what was figured to be a oil sensor switch issue and when I sent it there on a tow truck they told me they wouldn't be able to look at it for 2 weeks or so . Then I went in and talked to them and they agreed to work me in because it was a quick fix issue . I think a lot of dealers try to get the new sales out the door first because there is more money to be made :dontknow::dontknow:

 

[Bfromla]

More to why im trying to compile a list of customer reviewed dealers from what has been posted here on SL , here is what I got so far:
[COLOR=rgba(0, 0, 0, 0.701961)] dealers quick list of comments stated already this year[/COLOR][COLOR=rgba(0, 0, 0, 0.701961)]
[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]
[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Fun bike center Mesa AZ[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Veys powersports [/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]El Cajon AZ By same person with tire problem.[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]
[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Birds of prey Caldwell IA[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Towing assistance for someone with key/DESS problem[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]
[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Sierra cycles Sierra Vista AZ[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Someone with damaged low tire got a helping hand, loner bike & repair wrk. [/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]
[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)] Motorsports inc[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Hanover PA somebody had multiple issues p-brake & windshield & were instructed how to move spyder by helpful dealer (communicated tie dow instructions to tow truck)[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]
[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)] Ride Now Chandler AZ someone got fast service. [/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]
[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]Arctic adventures Rosendale NY Recommended by someone to another having dealer trust issues[/COLOR]

Just my own lil thing for now hope it will catch on with some tweeks

 

[SpyderAnn01]

I make an appointment for work to be done, not an appointment to drop it off and let it sit. That said it sounds like your dealer may be stymied by the problem on your Spyder keep bugging them for answers.

 

[quadfather]

After the first few weeks of not hearing from them . I have called at the end of each day for a progress report , or lack of progress, and I feel I'm just getting the run around. now they are replacing the plugs, since replacing the vacuum hoses didn't solve anything. they claim to be in touch with BRP because they can't figure it out the problem.

Come on. Once the plastic is off ? How much time do they need to change a couple hoses , or spark plugs. :banghead:

 

[Bob Denman]

:shocked: :agree: It's time to look for a dealership with a reputable Service Department... :banghead:

 

[ARtraveler]

Many dealers use the drop it off and we will get to it program. IMO--an indicator of a dealer that wants to sell but not service.


:spyder2:'s are a difficult line to work on, the techs are usually untrained or completely lacking.

I would be picking the :ani29: up and taking it to a different dealer.

 

[Bob Denman]

I agree with how Ann handles this:
I always call for an appointment, and make sure that's when they're going to be working on bike... :thumbup:

 

[BLUEKNIGHT911]

PLUGS

After the first few weeks of not hearing from them . I have called at the end of each day for a progress report , or lack of progress, and I feel I'm just getting the run around. now they are replacing the plugs, since replacing the vacuum hoses didn't solve anything. they claim to be in touch with BRP because they can't figure it out the problem.

Come on. Once the plastic is off ? How much time do they need to change a couple hoses , or spark plugs. :banghead:

..........Under 2k and they think it's PLUGS ..................That would be my very last choice after about 2 dozen other things......maybe three or four ............................RUN........jmho.......Mike :thumbup:

 

[quadfather]

my first thought was the o2 sensor, it smelled very rich before it started skipping. so it probably fouled a plug. but what was the root cause of the rich condition?

 

[kbwitt]

Service departments have to run at a back log

Any service dept, bikes , refrigerators, etc have to run at a backlog to be profitable. If not profitable they have to close the doors and you have no one.
My dealer Ride Now Chandler I always call for an apointment , Drew tells me when he can get it in and get it back the same day. Thats on typical servicing. Now if they need to order apart its going to take longer.
I know we all hate not having our bikes but its a reaalityl problem that has no resolve.
Kenn

 

[flaggerphil]

At my dealer I make an appointment for service and get it back the same day. Even when there's been a problem they've never had it more than 4 days.

Methinks you need a new dealer.

 

[garb55]

I personally don't trust Dealer's so I do all my own work...........and I've got no complaints :yes::yes::yes:......Mike :thumbup::thumbup:

I agree I do all my own work
My dealer (or any dealer) has not seen my bike since ai bought it
And I have 23,000 on this one and 75,000 miles on my last one

 

[robmorg]

Quadfather,

You asked for advice, so here's mine...

Judging from the links in your signature, you probably have a fairly good idea about the competence of the dealer you're involved with by now, based on past conversations with them. IMO, it's time to take things to the next step. Your options are dependent on whether or not you have a competent dealer close enough for you to take it to. If you do, I'd pull it out. They will likely want you to pay them something. I wouldn't be inclined to do that. I would write a certified letter to the GM or owner of the dealership (by name), explaining what has occurred so far and why you have become frustrated with his service department. I would set a demand date (no less than 10 days from when you expect them to receive the letter) at which time they either return your Spyder to you fixed, or you will be requesting they release it to you with no lien, whereupon you will remove it from their shop and take it to someone who can repair it. I would also invite the GM to contact you by phone should he want to discuss the situation with you, and that you would be willing to come to his office for a meeting. In your letter, and in subsequent conversations, you want to be firm but polite at all times. If they don't fix it or release it, by your demand date, it's time to contact an attorney (but I wouldn't threaten that in the letter).

If, OTOH, you don't have anyone else to take it to, then I would call the GM or owner, explain that you are having a serious problem with his company, that you are hopeful that things can be resolved at a personal meeting with him and his service manager (NOT just the service manager). In the unlikely event that he resists such a meeting, tell him that you are not a litigious person by nature and are very hopeful that you and he can work out a solution without your having to contact your attorney for advice about the situation. Go into the meeting with all the facts to date accurately documented, and demand a resolution for getting your Spyder back to you in a timely manner. Again firmness and politeness will likely get things resolved.

That's what I would do in your situation, given the facts in your message above. Good luck with it.

 

[Bob Denman]

:agree: Good advice; Rob! :clap: :thumbup:

 

[Deanna777]

The dealerships( Derby, VT, Essex Junction, VT) that I deal with I make an appointment for service and I get my spyder back the same day, I usually wait for my spyder( because it is convenient for me) The Derby, VT. dealership is 2hours from me and a great spyder ride. Deanna

 

[vtrider]

I just had the throttle bodies serviced at my dealer and had to wait at least a week for my appointment. The work that I had done was done the same day of the appointment. While I had it there I just told them to replace the plugs and air filter while they had everything apart and also included an oil change at my request. Again they had it apart for the throttle body service, so it was a good time to get at these other items I listed. When all was said done it took about 3 1/2 hours to get it all serviced. I was happy with the work they done. It runs great!

 

[Bob Denman]

Waiting a week for normal servicing isn't a bad thing...
But if your bike is broke down... it can seem like FOREVER! :banghead: