Help Please:
Can someone explain to me what I have just been told by a Garmin tech.
I have a Zumo 590, bought with my Spyder 2-1/2 years ago. Supposed to have lifetime maps, etc. I'm not very tech savvy, but believe that I up-dated it a couple of times as required. I know I updated maps a few months ago after billybovine advised doing so. Now, I just tried to get the latest N. America map update. Had problems. Sought help from Garmin tech. On comes a guy who connects to my computer remotely, then tells me I failed a whole bunch of times to update my software, not just my maps. Tells me I ignored a whole bunch of warnings, and now my software is completely out of date and beyond warranty. Says software will no longer work unless I buy upgrades. Tells me the equipment I bought through BRP is more than 5 years old, but I bought it less than three years ago. So, he says he will upgrade my software, give me lifetime this and lifetime that - I can have a 2 year plan for $149.00, a 3-year plan for $249 or until I die for $349. I ask him why I should have to pay anything when I have already paid BRP for a full warranty, not yet expired. WTF??? He says my Zumo is never going to work properly, won't connect to satellites, because it's missing too much software. Really??? Maybe some of you guys who understand this stuff can explain. I'm just going to head back to my dealer and say" fix what I paid for under warranty, or give me new equipment; otherwise forget about any purchase of a new Spyder". I can live w/o the Garmin anyway.
EDIT: I think I may have been able to resolve the new map update problem myself. I had been trying to update Garmin using a new computer. My Garmin Express on my new laptop will not recognize my Zumo 590, - for whatever reason, I'm not sure. I have now connected to my old computer, using my previous G. Express, and my Zumo is now up-dating itself; it had no problems in immediately recognizing my Zumo. As for that Garmin tech, I can only believe it was an attempt to scam and relieve me of money for a bunch of bs reasons. Still, I'm not at all sure my Zumo really does work as it should though; I do get maps, but no turn-by-turn instructions. I can see the maps, follow the road lay-out visually, but not much more. Has been like that for most of its life on my Spyder. Should I expect more?