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Now THIS is great "Marketing"!

there is more to it then what is being shown, the other 3 passenger got up & left. this guy who claims to be a doctor put up a physical
fight. not saying united was right but the guy was definately wrong.
 
Saluda said:
But it sounds like there was bad company policy behind this that to me started it all.
Click to expand...

We may not know the entire story.

Regardless, they overbooked. That happens on every flight when possible. They asked for volunteers to surrender a seat.

The one thought that comes to mind is that another passenger with a full fair ticket arrived late to the gate, prior to closing the door. The gate attendant had allowed the aircraft to fill prior to the person arriving maybe not expecting them to arrive.

Here is where it gets silly. The order or sequence to remove passengers should be last on with standby is first off. Supposedly it was said his seat was going a a United flight crew member headed to another location for duty on another flight. Untied runs the airline and operates the aircraft, or one of their partners does. So they can make some of the rules and enforce them.

Whether or not they should have hit the guy will be decided later.

If he was the last one on via standby, he really needed to surrender his seat.

One video it could be heard a woman was saying why cant the crew take a car?
 
FOX News reported this morning, that United needed those four seats in order to fly a crew to their next destination...
:shocked: They should have thrown that crew into a rental car, and had them drive! nojoke
(It's only 300 miles, from Chicago to Louisville...)
Or if time is critical: charter a flight! :thumbup:
 
Last edited:
Bob Denman said:
FOX News reported this morning, that United needed those four seats in order to fly a crew to their next destination...
:shocked: They should have thrown that crew into a rental car, and had them drive! nojoke
Or if time a critical: charter a flight! :thumbup:
Click to expand...

I'd want the crew to be well rested and driving would be a problem. But, they could have hired a small charter plane - or a bus and driver - and gotten them there for less than the PR cost of this incident.

If they knew those crew-people had to fly they shouldn't have fully boarded the plane in the first place.
 
PrairieSpyder said:
They could have hired a small charter plane and gotten them there for less than the PR cost of this incident.

If they knew those crew-people had to fly they shouldn't have fully boarded the plane in the first place.
Click to expand...

Agree.

Agree on all of it, but big corporations are not normally smart.
 
Bob Denman said:
I think that this episode of "not normally smart", is going to cost them: BIG time! :shocked:
Click to expand...

Yes.

The other thing to consider is the door was not closed and the aircraft was still at the gate. Once this goes to court, that may have some unpleasant result for United.

Our resident airline captains can shed better light if they care to share.
 
United should of ponied up the $$$$$$$ and first class on the next flight :banghead::banghead::banghead:
 
Messy....

They needed to think things out a bit better. As I see it now.."clean up in isle one" and it will be messy.....
 
SPECTACUALR SPIDERMAN said:
there is more to it then what is being shown, the other 3 passenger got up & left. this guy who claims to be a doctor put up a physical
fight. not saying united was right but the guy was definately wrong.
Click to expand...

There are other camera views that show exactly what happened. This guy did not put up any fight at all. He simply remained, calmly in his seat. The security people grabbed him and tried to drag him out of his sea with the seat belt fastened. They ended up slamming his face against the arm rest in the process. That's why he was screaming. He quit screaming when they quit mashing his face against the arm rest. All he did was attempt to put his arms in front of his face to protect himself. There was no physical resistance at all.

According to his statements to the airline at the time and since for his not wanting to leave the plane, he is a doctor and he had surgeries scheduled at the hospital he was flying to.

United offered $400.00 for volunteers to leave the plane. When none took that offer they ordered 4 people to leave. 3 did, this guy did not. United would have been way ahead offering 20 grand for a volunteer to leave as opposed to what it is going to cost them now in bad publicity and lost ridership. Not to mention the certain law suit that the best lawyers in the country are begging this guy to hire them for.

Not saying this guy was 100% right. But legally, I think that's the way it will play out from here on.
 
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BajaRon said:
There are other camera views that show exactly what happened. This guy did not put up any fight at all. He simply remained, calmly in his seat. The security people grabbed him and tried to drag him out of his sea with the seat belt fastened. They ended up slamming his face against the arm rest in the process. That's why he was screaming. He quit screaming when they quit mashing his face against the arm rest. All he did was attempt to put his arms in front of his face to protect himself. There was no physical resistance at all.

According to his statements to the airline at the time and since for his not wanting to leave the plane, he is a doctor and he had surgeries scheduled at the hospital he was flying to.

United offered $400.00 for volunteers to leave the plane. When none took that offer they ordered 4 people to leave. 3 did, this guy did not. United would have been way ahead offering 20 grand for a volunteer to leave as opposed to what it is going to cost them now in bad publicity and lost ridership. Not to mention the certain law suit that the best lawyers in the country are begging this guy to hire them for.

Not saying this guy was 100% right. But legally, I think that's the way it will play out from here on.
Click to expand...

And, I doubt there is any type of insurance policy for United to fall back on and avoid any of this.
 
I looked at the "Contract of Carriage" of United Airlines. Pertinent parts are below. I don't see anything about REMOVING a passenger because of being oversold and the seats are needed for someone (the crew) else once seated on the plane. A ticket holder can be denied boarding - not let on the plane - if it is oversold. But I don't see anything about being removed once seated, unless they applied the statement I have in bold below. United needs to apologize, to pay for medical care, to compensate this passenger for undue stress, and offer free flights anywhere anytime for him. I was shocked at the way the security people handled this... Jim

[h=2]Rule 5 Cancellation of Reservations[/h]G. All of UA’s flights are subject to overbooking which could result in UA’s inability to provide previously confirmed reserved space for a given flight or for the class of service reserved. In that event, UA’s obligation to the Passenger is governed by Rule 25.

Rule 25 Denied Boarding Compensation


  1. Denied Boarding (U.S.A./Canadian Flight Origin) - When there is an Oversold UA flight that originates in the U.S.A. or Canada, the following provisions apply:
    1. Request for Volunteers
      1. UA will request Passengers who are willing to relinquish their confirmed reserved space in exchange for compensation in an amount determined by UA (including but not limited to check or an electronic travel certificate). The travel certificate will be valid only for travel on UA or designated Codeshare partners for one year from the date of issue and will have no refund value. If a Passenger is asked to volunteer, UA will not later deny boarding to that Passenger involuntarily unless that Passenger was informed at the time he was asked to volunteer that there was a possibility of being denied boarding involuntarily and of the amount of compensation to which he/she would have been entitled in that event. The request for volunteers and the selection of such person to be denied space will be in a manner determined solely by UA.
    2. Boarding Priorities - If a flight is Oversold, no one may be denied boarding against his/her will until UA or other carrier personnel first ask for volunteers who will give up their reservations willingly in exchange for compensation as determined by UA. If there are not enough volunteers, other Passengers may be denied boarding involuntarily in accordance with UA’s boarding priority:
    3. Passengers who are Qualified Individuals with Disabilities, unaccompanied minors under the age of 18 years, or minors between the ages of 5 to 15 years who use the unaccompanied minor service, will be the last to be involuntarily denied boarding if it is determined by UA that such denial would constitute a hardship.
    4. The priority of all other confirmed passengers may be determined based on a passenger’s fare class, itinerary, status of frequent flyer program membership, and the time in which the passenger presents him/herself for check-in without advanced seat assignment.
 
Thanks for posting this. :D
Regardless of legalities: this is a public relations nightmare for United. nojoke

I wonder what sort of reaction would occur; if Delta offered this guy and his family a lifetime of free flying? :D
 
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