Paint Blemish/BRP Response

[coastrider]

When in got my new 2013 RT ltd home after delivery I noticed a blemish in the paint on the trunk lid. It looks like they sprayed over a particle of dirt on the surface. Though its small, I can see it. The dealer took pictures and sent them to BRP. The verdict was BRP insisted on having the defect wet sanded by the dealer's body shop, a solution I found unacceptable. The delivery process had long since gone sideways, and I didn't trust them not to make a small defect much worse. My position is that they should replace the lid, especially after the horrendous problems (weeks late, no start at first delivery, trailer lid misaligned at delivery, etc., etc., etc.) experienced at the time of delivery. I believe the dealer should be advocating for me. I'm hoping that those of you who are more knowledgable about paint can offer an informed opinion on how well wet sanding would work. I'll either bring the lid in and get it done over the winter, live with it, or have a nice spider web painted on the lid to distract the eye. Thanks for any help you can offer.

 

[cuznjohn]

wet sanding

they do the same on cars at the factory, they wet sand with a very fine grit than polish it out, you will never see it

 

[SNOOPY]

I'd ask about who will be doing the wet sanding. If it's just their prep guy, I wouldn't do it. If it's a local mobile painter w experience it should be fine...although that depends on your color? Some colors have color in the clearcoat and if wet sanded "can" make the area worse.

 

[dangme55]

circuit yellow is complex paint - careful

I'd ask about who will be doing the wet sanding. If it's just their prep guy, I wouldn't do it. If it's a local mobile painter w experience it should be fine...although that depends on your color? Some colors have color in the clearcoat and if wet sanded "can" make the area worse.

I agree that this should be done by someone with the necessary experience. I just received my touch up paint kit from touch up company and this is not a simple paint. Most paints today are two stage - base coat and clearcoat. This paint is a *three* stage paint - base coat, metallic coat and then clearcoat.

I would be very leery of having anyone but a real good body shop paint guy touch this. :yikes: I expect that matching this paint is a real *art*. Part of the price you pay for such a great looking color I guess.

 

[dangme55]

I agree that this should be done by someone with the necessary experience. I just received my touch up paint kit from touch up company and this is not a simple paint. Most paints today are two stage - base coat and clearcoat. This paint is a *three* stage paint - base coat, metallic coat and then clearcoat.

I would be very leery of having anyone but a real good body shop paint guy touch this. :yikes: I expect that matching this paint is a real *art*. Part of the price you pay for such a great looking color I guess.

Sorry I missed that it is a Limited - saw the Circuit Yellow in the following post. So yours is either pearl, lava, or black currant - correct? Not sure but presume pearl might be a three stage. Given the depth of all the 2013 colors they may all be. Anyway this repair not a candidate for amateurs.

 

[Jeriatric]

Put a bug splat decal on it. It'll either blend in with the rest of them, or, look like the first.

 

[SNOOPY]

Sorry I missed that it is a Limited - saw the Circuit Yellow in the following post. So yours is either pearl, lava, or black currant - correct? Not sure but presume pearl might be a three stage. Given the depth of all the 2013 colors they may all be. Anyway this repair not a candidate for amateurs.

What makes the pearl is color in a clear coat sometimes....so you the base, metallic, then clear w color added sometimes. Sometimes referred to as 3 stage paint.

Also ANYTIME you "paint" a spot on a panel, the whole panel needs to be cleared...not just the spot! So w a colored clearcoat it almost never looks right...and the same is true if you try to wet sand a colored clearcoat it usually doesn't look right.

If they don't replace the whole piece, and the spot is really small...unfortunately I would just leave it.

 

[3 Wheel Addict]

I have painted my fair share of show car/trucks and I can tell you for sure that depending on "when" the dirt found its way into the paint system will greatly effect the results in wet sanding! If it is in the clear coat your odds are good of a seamless repair. If the dirt is in the color coat or worse yet the primer then as soon as they wet sand into it your will have a permanent defect! The only hopes of fixing that is a complete repaint of the lid and at that point it would be cheaper to replace it under warranty. I have a Circuit yellow 2013 RT/S and I have found dirt in the paint in several places, none of which are real noticeable.

 

[NancysToy]

I have painted my fair share of show car/trucks and I can tell you for sure that depending on "when" the dirt found its way into the paint system will greatly effect the results in wet sanding! If it is in the clear coat your odds are good of a seamless repair. If the dirt is in the color coat or worse yet the primer then as soon as they wet sand into it your will have a permanent defect! The only hopes of fixing that is a complete repaint of the lid and at that point it would be cheaper to replace it under warranty. I have a Circuit yellow 2013 RT/S and I have found dirt in the paint in several places, none of which are real noticeable.

:agree: It could easily turn into a monster if it is not in the clearcoat. Panels with debris defects on both my RT's were replaced under warranty, I think yours should be, too. I'd contact BRP Customer Care and ask for a second opinion, or assurance that if the wet sanding does not work (or hold up over time) the panel will be replaced.

 

[SNOOPY]

I have painted my fair share of show car/trucks and I can tell you for sure that depending on "when" the dirt found its way into the paint system will greatly effect the results in wet sanding! If it is in the clear coat your odds are good of a seamless repair. If the dirt is in the color coat or worse yet the primer then as soon as they wet sand into it your will have a permanent defect! The only hopes of fixing that is a complete repaint of the lid and at that point it would be cheaper to replace it under warranty. I have a Circuit yellow 2013 RT/S and I have found dirt in the paint in several places, none of which are real noticeable.

Thanks for the response.


And nice to hear you have the fastest color RT :yes:

 

[chuck gross]

soft paint

has anyone noticed that the black currant paint is soft to the point that if you rub it too hard with a soft cloth it tends to leave scratches in the paint

 

[SNOOPY]

has anyone noticed that the black currant paint is soft to the point that if you rub it too hard with a soft cloth it tends to leave scratches in the paint

Another reason to buy Circuit Yellow :thumbup:


lol

 

[3 Wheel Addict]

has anyone noticed that the black currant paint is soft to the point that if you rub it too hard with a soft cloth it tends to leave scratches in the paint

Black is always the worst color for that problem, black will show every scratch. I'm not real sure what paint system BRP is using for their Spyders but I bet if it's in Canada it's going to be "waterborne" type of paint. If that is the case the waterborne clears do seem kind soft.

 

[lwrydr]

Paint

I had the same problem with my 2013 Limited with a spot on the trunk that the paint (pearl) was worn off from the factory or the dealer. I talked to my dealer when I had my 600 mile service done and they talked to BRP who sent them a new trunk lid for me. The dealer even mailed it to me in Olympia and I installed it. The next time I was at the dealer for something I returned the old lid. I think a lot depends on the dealer your working with.

 

[Bob Denman]

Please forgive me if this sounds... uncaring... :shocked:
For the amount of potential repair involved in this; it might just be best to learn to ignore one spot in a sea of sheer beauty! nojoke
IF and only if; it's in the clearcoat, will you come of out this as a winner.
And we all know just how much Murphy's Law likes to bite us on the... bottom!
This could end up with an entire panel re-paint... Do you want your bike laid up for that long?
And it's a bike! There will probably be other "Merit Badges" accumulated over it's lifetime too!

 

[bluestratos]

My 2011 has a dime size spot on the rear trunk lid, left side. BRP told my dealer they would not replace nor repair the blemish. At least they said they would try to fix it for yours. Just get some ones assurance that you get final approval after the paint repair. If not happy then they replace. I doubt BRP will agree to it but worth a try.

 

[coastrider]

Bob, its a lava bronze, and its beautiful as it is, but would you accept that sort of defect on your new car? They took my 30K, and I think they're obligated to deliver a perfect paint job. What happens after that is on me.

Blue, a dime sized defect is simply unacceptable, and I wouldn't give up on that until they fixed it or replaced it!

As for me, I'll probably let it be as the alternative has the potential for an even worse headache, but honestly, what would it cost BRP to send out one new painted panel? Wouldn't the customer relations benefit alone be worth it?

 

[Bob Denman]

:agree: Customer Good-Will never shows up directly on the balance sheet; but it IS there...
It's unacceptable; but the "solutions" may be even worse. :shocked:
Have you considered finding out what a qualtiy body shop would charge for the re-paint of the panel?
(It couldn't hurt to ask...)

 

[ARtraveler]

Bob, its a lava bronze, and its beautiful as it is, but would you accept that sort of defect on your new car? They took my 30K, and I think they're obligated to deliver a perfect paint job. What happens after that is on me.

Blue, a dime sized defect is simply unacceptable, and I wouldn't give up on that until they fixed it or replaced it!

As for me, I'll probably let it be as the alternative has the potential for an even worse headache, but honestly, what would it cost BRP to send out one new painted panel? Wouldn't the customer relations benefit alone be worth it?

I am also the type person where the spot would not bother me to much. Where I ride, it will only become one of many.

I also agree with your opinion that a $30K vehicle should arrive with a perfect paint job. I recently purchased a new SUV, and I found a scratch on the front door during my pre-delivery inspection. They had to fix it for me.

If they are agreeing to take care of the fix, I would go along with them on the sanding first. If that does not work, I would let them know in advance that you want a new trunk lid. Bottom line, I don't think that you are out of line with your request.

 

[can-am sam]

Soon after taking delivery of my 2013 RT Limited, I noticed a paint defect on the frunk lid. The lid was replaced under warranty. Still waiting for BRP to get back to me on a paint defect on the rear below the trunk lid. For most of us having a new machine with a paint defect is not acceptable.