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Apple Carplay - the good, the bad, and the really ugly
- Thread starter racoon
- Start date
racoon
Well-known member
So I just got back from a visit to my dealer, and it was even uglier than you could possibly imagine! 
So when I left home this morning I could not get CarPlay to work.
I drove a couple of miles South to the nearest gas station and filled up my tank.
When I started the Spyder after filling up, CarPlay navigation immediately started up and accurately showed my location.
I stayed off the interstate on the way to the dealer, so was doing 50-55 MPH for the trip. It took about 2 hours.
Apple CarPlay worked the ENTIRE TIME!
Turned off the engine, went inside, and asked for the service manager. They called him and I was then asked to drive my Spyder around to the service bay entrance.
The service manager met me there, along with the tech.
I went through the explanation, and then told him it had started working this morning, and worked for the entire drive. I also told them again about the trip to the Spyders in the Delta event in Arkansas, and how it didn't work when I left Jonesboro, AR but started working from Memphis to Nashville, and then stopped working again.
The service manager looked me directly in my face and said "So now you know to stay away from Arkansas." And yes, we then all laughed. And I realized at that time that the salesman I bought my Spyder from had also followed me down into the service area and was paying attention to what was happening.
And then we went through several versions of starting up everything.
Sometimes starting the Spyder first, sometimes starting the headset first, sometimes plugging the iPhone into the USB port before doing anything else.
Every. Single. Effing. Time. It. Worked.
Sometimes CarPlay started up immediately and sometimes it took 5 or 6 seconds for CarPlay to start up.
So I asked about my wild theory about a connector issue for the USB cable, or frayed/damaged wire.
The tech listened to my explanation, and then said it wasn't likely, as the USB cable in the glove box was directly attached to the display, not to some other location on the Spyder.
And then the service manager stepped forward and said here's what we're going to do next.
They, as the dealer, will open a case with CAN-AM. CAN-AM will respond to the dealer, even if they won't directly support the customers.
He checked to make sure he had my correct phone number, and told me to expect a call in a couple of days.
He also asked about me bringing the Spyder back, and if it would be possible for me to leave it with them if necessary.
I told him I had a trailer, and could drop it off if they needed me too.
I did tell him I had a trip planned near the end of September, and I needed it back by then. And he acknowledged the date, even if he didn't actually confirm it would be fixed by then.
And I stopped at Jack-in-the-Box (a fast food restaurant) and ordered a couple of their tacos and an order of 3 egg rolls with sweet and sour dipping sauce. And I sat and ate my greasy tacos and sweet egg rolls and drank a Diet Dr Pepper.
Temps here are 90° F, so it was a warm ride.
And I had a few interesting encounters with other motorcycle riders.
I saw several groups of Harley riders and every time they gave me the wave.
I also encountered a lone rider on a BMW who ended up stopped right next to me in traffic, and when I looked over at him and started to wave he turned his head away so that the side of his helmet was blocking his view of me. :::sigh:::
So when I left home this morning I could not get CarPlay to work.
I drove a couple of miles South to the nearest gas station and filled up my tank.
When I started the Spyder after filling up, CarPlay navigation immediately started up and accurately showed my location.
I stayed off the interstate on the way to the dealer, so was doing 50-55 MPH for the trip. It took about 2 hours.
Apple CarPlay worked the ENTIRE TIME!
Turned off the engine, went inside, and asked for the service manager. They called him and I was then asked to drive my Spyder around to the service bay entrance.
The service manager met me there, along with the tech.
I went through the explanation, and then told him it had started working this morning, and worked for the entire drive. I also told them again about the trip to the Spyders in the Delta event in Arkansas, and how it didn't work when I left Jonesboro, AR but started working from Memphis to Nashville, and then stopped working again.
The service manager looked me directly in my face and said "So now you know to stay away from Arkansas." And yes, we then all laughed. And I realized at that time that the salesman I bought my Spyder from had also followed me down into the service area and was paying attention to what was happening.
And then we went through several versions of starting up everything.
Sometimes starting the Spyder first, sometimes starting the headset first, sometimes plugging the iPhone into the USB port before doing anything else.
Every. Single. Effing. Time. It. Worked.
Sometimes CarPlay started up immediately and sometimes it took 5 or 6 seconds for CarPlay to start up.
So I asked about my wild theory about a connector issue for the USB cable, or frayed/damaged wire.
The tech listened to my explanation, and then said it wasn't likely, as the USB cable in the glove box was directly attached to the display, not to some other location on the Spyder.
And then the service manager stepped forward and said here's what we're going to do next.
They, as the dealer, will open a case with CAN-AM. CAN-AM will respond to the dealer, even if they won't directly support the customers.
He checked to make sure he had my correct phone number, and told me to expect a call in a couple of days.
He also asked about me bringing the Spyder back, and if it would be possible for me to leave it with them if necessary.
I told him I had a trailer, and could drop it off if they needed me too.
I did tell him I had a trip planned near the end of September, and I needed it back by then. And he acknowledged the date, even if he didn't actually confirm it would be fixed by then.
And I stopped at Jack-in-the-Box (a fast food restaurant) and ordered a couple of their tacos and an order of 3 egg rolls with sweet and sour dipping sauce. And I sat and ate my greasy tacos and sweet egg rolls and drank a Diet Dr Pepper.
Temps here are 90° F, so it was a warm ride.
And I had a few interesting encounters with other motorcycle riders.
I saw several groups of Harley riders and every time they gave me the wave.
I also encountered a lone rider on a BMW who ended up stopped right next to me in traffic, and when I looked over at him and started to wave he turned his head away so that the side of his helmet was blocking his view of me. :::sigh:::
racoon
Well-known member
Actually, it doesn't need cell service, if you plan ahead. You can tell Apple Maps to download the maps for offline use. Google Maps on the iPhone has the same option.
And downloading the maps isn't any different than what I do with my Garmin Zumo XT GPS. I regularly connect it to my computer and use the Garmin Express application on my computer to check for both software and map updates for the Zumo XT.
Mikey
Well-known member
But it has to know where you are in the world, and without sat service, how would it do that? I update my maps all the time like you, but the system works off satellite location!
safecracker
Well-known member
I just saw a video by Shawn Smoak on this issue. He found by cleaning the USB cable it solved the issue on the Spyder he was working on. Bruce
racoon
Well-known member
I've seen that information, and did clean it and now have it covered with a tethered cap on the USB port when it doesn't have a cable plugged into the port.
I created my own cable using a cap for a USB port attached to a cell phone wrist strap.
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