Dealerships are no longer like the dealerships of the 50s, 60s, and 70s, when they handled 1 or maybe 2 brands and had factory trained mechanics with extensive experience in the brands they sold. The current dealerships handle many brands, up to 10 or 15, as well as used bikes from other lesser known brands. The huge dealerships have Asian, European, and American models in the showroom. Many of them also have a huge stock of off road and trail vehicles, such as side by sides, trail, and hunting vehicles. They are trying to do everything, and are doing none of it well. They are too spread out and have few mechanics with extensive experience on any one brand. They cannot stock a good supply of parts for all those different brands and parts are a choke point in the service and repairs. Money is the bottom line, and the customer service is not stressed as much as sales. It will remain that way as long as the Indepandant Shops in local towns are not licensed, trained, or allowed to provide factory approved service.
Much like Big Oil, or Big Pharma, you could call it Big Scooters...
