Got my RT back from minor repairs after a month in shop but.......

[bluestratos]

Well good news is it is back in my garage and all clean after sitting around the dealership for a month to have the repairs made after yet another engine problem. This time it was the throttle positioner, a small part that is held on with 2 screws on the throttle body. Of course there is more to it then that, but the delay was just the fact that the dealer was too busy.

When she broke down I was just leaving the dealers lot so I was able to limp back to his lot. The max speed I could do on the way back was 14 mph, period. I had the software update last fall that was suppose to change this to much higher speeds, about 50 mph if I recall. I asked the dealer and they confirmed they had done the update. There must still be a problem in my mind and as I have a long trip planed in the first week of June I need answers fast. What is the contact number for the owners rep (I understand Carlos is permently gone now)?

Thanks for any input or help with this.

Thanks,
Randy

 

[Chupaca]

Sadly good news..!!

:wrong: Should not take that long. I find that if your dealership handles many brands this presents a problem of time. Spyders seem to be last on the priority list. Maybe for the techyness who knows. At any rate good dealers can tell you how long giving you options other take it in for the business or because they sold it to you and you fall in wait. Some dealers have dedicated mechanics. Anyway the good thing is your back...enjoy the ryde the weather is starting to smile at you once again...!!:thumbup:

 

[jerpinoy]

Well good news is it is back in my garage and all clean after sitting around the dealership for a month to have the repairs made after yet another engine problem. This time it was the throttle positioner, a small part that is held on with 2 screws on the throttle body. Of course there is more to it then that, but the delay was just the fact that the dealer was too busy.

When she broke down I was just leaving the dealers lot so I was able to limp back to his lot. The max speed I could do on the way back was 14 mph, period. I had the software update last fall that was suppose to change this to much higher speeds, about 50 mph if I recall. I asked the dealer and they confirmed they had done the update. There must still be a problem in my mind and as I have a long trip planed in the first week of June I need answers fast. What is the contact number for the owners rep (I understand Carlos is permently gone now)?

Thanks for any input or help with this.

Thanks,

Ranyd

Can you tell me where is the dealer?

 

[bluestratos]

Life styles honda, Mt Vernon Wa.

 

[ARtraveler]

My favorite subject to rant about--but, I will cut you all a break. :roflblack:

Dealers that hold bikes hostage for more than a day--should have their :spyder2: dealership revoked. To hold on to the :ani29: for weeks because they are too busy, is just wrong IMO.

Glad you got it home. Any other other dealers with a better service rep that you can go to?

 

[kubie]

:agree: I would look for a new Dealer!!!!

 

[SpyderDen]

Life styles honda, Mt Vernon Wa.

That is why I don't buy my Fords from Bob's Toyota.

 

[spydaman60]

My favorite subject to rant about--but, I will cut you all a break. :roflblack:

Dealers that hold bikes hostage for more than a day--should have their :spyder2: dealership revoked. To hold on to the :ani29: for weeks because they are too busy, is just wrong IMO.

Glad you got it home. Any other other dealers with a better service rep that you can go to?

:agree::agree::agree::agree::agree::agree::agree: look for a new dealer!!! there's got to be a better option out there.

 

[bluestratos]

This dealer is an hour from home, the next one is 2 hours from home. Also, I was broken down in their lot so made sense at the time. Not sure what I think, since I was on the spot they kept the bike but if the limp home mode had been working correctly according to what I was told in here I should have been able to make it home at around 50 mph. I had that update done last fall but I was limited to 14 mph so it did not work and I had no real choice but to leave the bike.

Does anyone still have the information that was on the web here regarding that software update? My dealers repair writer does not remember anything about it and he asked if could forward him the information.

Thanks

Randy

 

[wyliec]

This dealer is an hour from home, the next one is 2 hours from home. Also, I was broken down in their lot so made sense at the time. Not sure what I think, since I was on the spot they kept the bike but if the limp home mode had been working correctly according to what I was told in here I should have been able to make it home at around 50 mph. I had that update done last fall but I was limited to 14 mph so it did not work and I had no real choice but to leave the bike.

Does anyone still have the information that was on the web here regarding that software update? My dealers repair writer does not remember anything about it and he asked if could forward him the information.

Thanks

Randy

The only place I saw where a fairly high mph was mentioned for limp mode was in the below link; but, no one was able to come up with a bulletin number:

http://www.spyderlovers.com/forums/...-ride-in-Limp-Mode&highlight=limp+mode+update

 

[NancysToy]

This dealer is an hour from home, the next one is 2 hours from home. Also, I was broken down in their lot so made sense at the time. Not sure what I think, since I was on the spot they kept the bike but if the limp home mode had been working correctly according to what I was told in here I should have been able to make it home at around 50 mph. I had that update done last fall but I was limited to 14 mph so it did not work and I had no real choice but to leave the bike.

Does anyone still have the information that was on the web here regarding that software update? My dealers repair writer does not remember anything about it and he asked if could forward him the information.

Thanks

Randy

Limp mode limits the rpm, not the speed...at least not directly. Are you sure you were limited to 15 mph, or didn't you try to shift to a higher gear?

 

[Bob Ledford]

My favorite subject to rant about--but, I will cut you all a break. :roflblack:

Dealers that hold bikes hostage for more than a day--should have their :spyder2: dealership revoked. To hold on to the :ani29: for weeks because they are too busy, is just wrong IMO.

Glad you got it home. Any other other dealers with a better service rep that you can go to?

You got that right! Especially after just performing a repair procedure. Their Service Manager must not have his/her act together . That is just ludicrous even an overnight stay is not good. If we, as customers, put up with this sort of bullying by the dealership it is shame on us.

The customer is always right, even if he is wrong. He has the CASH we so dearly seek!

Customer satisfaction should be every Sales or Service persons main goal in life! Get that right and the rest will just happen.

I learned that from one of my previous employers and it works in everything we do in life.

 

[bluestratos]

I searched and found the original post-below. I forwarded this to my service writer and he called BRP. the tech said that it is not really correct information, the program will gradually limit the speed over time.

I was maxed out on RPM, throttle wide open and tried shifting but the speed was too low to allow it. I was on level ground and restarted several times to due the engine just dying. The very first time it restarted and seemed fine, about 500 ft down the road it died again at which point it would not go faster than 14. I turned around in a gas station and it died again. I returned to the dealer ship, about 1 to 2 10's of mile and the max it would do was 14 and held there the whole time. In the lot it remained idling while the mechanic hooked up buds and got the codes and history. This is why I want to speak to the BRP Customer Rep, I need some straight answers.

Thanks


New Spyder ECM & TCM Software Update!

OnJune 19th, BRP has issued a new bulletin that updates the Throttle Bodies, ECM& TCM on 2011 and 2012 Spyder Roadster RT's. The throttle body update (Bulletin #2012-4) has been out for a bit and hasnow been grouped into this new bulletin (#2012-10).

Here are some details about the ECM & TCM updates:


Roadster RT ECM Update:

Improvements of limp home mode for VCM triggered codes:

Two typesof engine limitations are now available:

1. Speed limitation.
- If unit speed is above 50mph, speed will be limited to 68mph, with no rpmlimitation.
- If the unit speed drops below 50mph, the rpm limitation will take over asdescribed below.

2. RPM limitation.
- If limp home appears below 50mph rpm will be limited to 4400rpm for each gear1-4, 4200 rpm for 5th gear. This give the unit a max speed of 56mph.

Other ECM improvements:

- Improvements to limp home reactions and warning displays in cluster.
- Reverse actuator is now controlled by the ECM rather than the cluster.
- Gear learning has been improved to be more precise.
- P0504 and C0040 codes now have a better detection of faulty component. Thecalculation of deceleration has been integrated.
- A filter has been implemented to remove the cruise control deactivation by aVCM brake signal random spike.


Roadster RT TCM Calibration Update (SE5Models):

The riding condition that has been identified as responsible for prematureclutch failures is prolonged driving between 2500-3300 rpm. Between these rpmsthe centrifugal clutch is not fully engaged (clamped) causing clutch slippageto occur when load is increased. Slippage produces heat therefore causingwarpage of the steel plates and damaging the friction plates.

The new calibration offered can be easily compared to a kick-down of anautomatic transmission car under load (or acceleration).

The new calibration recognizes an increase in load in the identified rpm rangeand will initiate a downshift therefore increasing the rpms out of the riskzone and giving the centrifugal clutch its full engagement force to preventslippage.

This calibration change will be noticed mainly by customers riding in the riskzone, customers riding at higher rpms will not notice a significant change.

This calibration downshift will occur from 5th to 4th, 4th to 3rd, and 3rd to2nd. A downshift from 2nd to 1st gear is less probable unless preciseconditions are met since the "kick" is a bit too aggressive.

This calibration will not affect the habitual auto-downshift of SE5 at2200-2500 when throttle is released in normal mode and at 3300-3500 in trailermode.

If the load request that intiated a downshift is maintained and an upshift isrequested by the driver the unit will not upshift until the load request isreleased or rpms are higher than the predetermined curve.

This file can be added and removed using BUDS at the dealer. However, BRPstrongly recommends every 2011/2012 SE5 unit to have this improvement activated.

Trailer mode will still be available and recommended for units haulingtrailers.

 

[NancysToy]

Sounds like whatever problem you are having was actually the limiting factor. The limp mode was more of an artifact, happening to occur at the same time, probably as a result of the same problem that limited you to 14 mph.

 

[bluestratos]

That is what I was thinking, the code related to the throttle posiont sensor so I thought it odd that it would limit the speed but who knows.