Don't mean to sound a sour note about BRP or any dealers. Matter of fact, ours(Garganos in CT) has been nothing short of outstanding. My point is that BRP and it's dealers have no problem getting the word out for demo days, get togethers, homecomings, parties, etc. However, when there is a problem, it seems the left hand doesn't know what the right is doing....Squeeky brakes, parking brakes, coolant leaks, SE shifting, exhuast gaskets, steering, limp mode, and dash displays are just a few of the problems multiple owners have faced. From what I read, most dealers blame or pass the buck on to BRP. I know our dealer doesn't always get timely and truthful responses from BRP.
I completely understand and agree that a brand new product is going to have some glitches, and I fully expected to experience some. Fortunately, ours have been minor. Others haven't been so lucky, and having a Spyder sitting at a dealer awaiting repairs for weeks or months is completely unnacceptable in my opinion.
Looking from the outside, I see a company and network more concerned with generating new sales than supporting previous sales. Understandable, as warranty repairs only drain income, but bad vibes travel like wildfire in the age of the internet. If the Spyder ends up with a bum rap, we can park it next to the Corvair...
When a dealer takes a commitment to sell the Spyder, they should be required to take a parts, supplies, and accessory package also. Techs should attend mandatory training. If they can't afford or are unwilling, do I really want them to be my dealer anyway??
When issues do arise, and they will, the customer should be kept in the loop with BRP and dealer communications. Then I won't question my dealer's integrety.
The biggest rub to me however, is when parts are backordered. Sure seems to be plenty on hand to keep new Spyders rolling off the production line, though.....Just says to me-'we already got your money-go away'....:dontknow:
Here's to hoping BRP does more with product support:cheers:
