I also received a call from Damien at BRP yesterday. Very supportive attitude. He has taken the initiative to contact my servicing dealer, who is still waiting for parts. But, Damien will also follow up and keep in regular contact. He stated that there are 3 sceanareos with the 2013's: 1) they come off of the line perfect, 2) some come off of the line with alignment issues, and 3) some come off of the line with a combination of alignment + steering issues. The alignment issues they already have a fix for. The steering issues are more difficult and they are currently testing at their Arizona test site. But, he believes they can get this problem resolved soon, as they are giving the matter TOP priority and putting other issues on hold. He felt that my problem, because it's more of a highway speed problem than a lower speed problem, leans more towards a sceanario 3.
Although my problem is not fixed, I feel 100% better that there is someone at the factory level that not only cares, but unlike my dealer, actually is committed to an old fashioned concept called "follow up."
While on that subject, let me confess that I am married to a Quebec lady. We have made many trips to Quebec, and although I'm sure there are more opinions than mine, I have come to believe that they could teach Americans a thing or two about customer service. It's impressive and important part of their culture. In other words, they still retain what we have traded away in the name of higher profits for stockholders.
Just my opinion, ....no offense to Americans and no offense to stockholders.
, that he's trying to feed you the the story that he figures you'll buy...
