Jeriatric
Thinks out loud
Warranty - and your dealers relationship with you and BRP/Can Am.
There are many things to consider when a dealer recommends you should or should not do something. How long have they been in the game. Experience and knowledge counts for a lot. How well do you think they understand the limits of BRP's warranty. How willing are they to put their franchise at potential risk to service and keep their customer(s) happy. Especially, if they know something they seemingly endorse or do for you could create a problem for them or for you. The list of potential risk laden decisions they are confronted with is long. If you have ever owned or run a business you'll understand this, no doubt. Being a good dealer is not always easy when you're trying to satisfy the customer and a manufacturer's guidelines. Finding a balance between customer wants and manufacturer restrictions is not for the faint of heart. Sometimes it is simply easier to tell the customer no.
Before you dismiss your dealers advice not to do something you should understand that your dealer is most likely advising you based on their attempt to adhere to the BRP/Can Am roadsters limited warranty policy. At the same time they are more likely than not attempting to protect both themselves and you.
Take time to read and understand your warranty statement. You may decide your dealer is only trying to do the right thing for you, BRP, and himself.
SCOPE OF THE LIMITED WARRANTY
Bombardier Recreational Products Inc. (“BRP”)* warrants its Can-Am Spyder roadsters sold by authorized Spyder Dealers in the fifty United States and in Canada from defects in material or workmanship for the period and under the conditions as described in your owners manual.
This limited warranty will become null and void if the Spyder roadster has been altered or modified in such a way so as to adversely affect its operation, performance or durability, or has been altered or modified to change its intended use. **
EXCLUSIONS—'ARE NOT WARRANTED'
Damage resulting from the installation of parts with specifications that differ from the original Spyder parts, such as, without limitation, different tires, exhaust system, wheels or brakes. Damage resulting from removal of parts, improper repairs, improper service or improper maintenance. Modifications, or alterations that are outside the original specifications of the roadster. (Just because it's not specifically called out here don't assume it's OK.) If in doubt - Ask your dealer, and if you doubt them - ask BRP if it will have warranty consequences.
There are many things to consider when a dealer recommends you should or should not do something. How long have they been in the game. Experience and knowledge counts for a lot. How well do you think they understand the limits of BRP's warranty. How willing are they to put their franchise at potential risk to service and keep their customer(s) happy. Especially, if they know something they seemingly endorse or do for you could create a problem for them or for you. The list of potential risk laden decisions they are confronted with is long. If you have ever owned or run a business you'll understand this, no doubt. Being a good dealer is not always easy when you're trying to satisfy the customer and a manufacturer's guidelines. Finding a balance between customer wants and manufacturer restrictions is not for the faint of heart. Sometimes it is simply easier to tell the customer no.
Before you dismiss your dealers advice not to do something you should understand that your dealer is most likely advising you based on their attempt to adhere to the BRP/Can Am roadsters limited warranty policy. At the same time they are more likely than not attempting to protect both themselves and you.
Take time to read and understand your warranty statement. You may decide your dealer is only trying to do the right thing for you, BRP, and himself.
SCOPE OF THE LIMITED WARRANTY
Bombardier Recreational Products Inc. (“BRP”)* warrants its Can-Am Spyder roadsters sold by authorized Spyder Dealers in the fifty United States and in Canada from defects in material or workmanship for the period and under the conditions as described in your owners manual.
This limited warranty will become null and void if the Spyder roadster has been altered or modified in such a way so as to adversely affect its operation, performance or durability, or has been altered or modified to change its intended use. **
EXCLUSIONS—'ARE NOT WARRANTED'
Damage resulting from the installation of parts with specifications that differ from the original Spyder parts, such as, without limitation, different tires, exhaust system, wheels or brakes. Damage resulting from removal of parts, improper repairs, improper service or improper maintenance. Modifications, or alterations that are outside the original specifications of the roadster. (Just because it's not specifically called out here don't assume it's OK.) If in doubt - Ask your dealer, and if you doubt them - ask BRP if it will have warranty consequences.
What your dealer may be trying to tell you when he says he won't do that, or you should not do that, is most likely because he knows, **
BRP/Can Am Spyder does not have to prove anything to deny a warranty claim initially. It can be denied on assumption. They have the latitude based on their warranty statement to say NOT covered due to any number of reasons. That action in and of itself means YOU have to prove otherwise. Welcome to being put on defense. My suggestion is to give a lot of thought to anything you do that could allow them such power. If in doubt ask your dealer or BRP. Unless you simply don't care about the potential consequences of your actions.
CONSUMER ASSISTANCE - (BRP places your dealer in a darned if he does and darned if he doesn't position) In the event of a controversy or a dispute in connection with this limited warranty, BRP suggests that you try to resolve the issue at the dealership level. We recommend discussing the issue with the authorized Spyder Dealer's service manager or owner, before contacting us.
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I'm not pushing any agenda here or attempting to impact any after market supplier or any of their products.
Being able to have a choice is a wonderful thing. Making an informed decision is even better.
Let the flaming begin.
CONSUMER ASSISTANCE - (BRP places your dealer in a darned if he does and darned if he doesn't position) In the event of a controversy or a dispute in connection with this limited warranty, BRP suggests that you try to resolve the issue at the dealership level. We recommend discussing the issue with the authorized Spyder Dealer's service manager or owner, before contacting us.
~~~~~~
I'm not pushing any agenda here or attempting to impact any after market supplier or any of their products.
Being able to have a choice is a wonderful thing. Making an informed decision is even better.
Let the flaming begin.
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