Ratings on dealers. How are they done??

[Woodsrider]

As the title says, how are 'Platinum, Gold, Silver' awarded. I have a dealer near me that was, although always very very nice, always making mistakes on motorcycle jobs for me. They are a Platinum dealer for Can-am. Does that mean they do well on :ani29:s?

 

[CentralCoastCA]

I kinda asked the same question earlier this year; here's the thread link

http://www.spyderlovers.com/forums/...num-or-Gold-Dealers&highlight=Platinum+dealer

 

[ARtraveler]

It does not seem to matter. A particular designation does not seem to indicate 100% that you are going to find a good one.

We have mentioned sales #'s of Spyders, Inventory levels kept, # of certified mechanics on board, etc. Seems that this also varies.

Currently, for me, it seems to bring on more questions than answers.

 

[bruiser]

As the title says, how are 'Platinum, Gold, Silver' awarded. I have a dealer near me that was, although always very very nice, always making mistakes on motorcycle jobs for me. They are a Platinum dealer for Can-am. Does that mean they do well on :ani29:s?

Where are you in NC?

 

[Dan McNally]

I think the "ratings" are done with smoke and mirrors . . . pay no attention to the man behind the curtain. It appears to me that it has a lot more to do with sales of BRP products than customer service.

 

[BLUEKNIGHT911]

PLATINUM DEALER

I'm pretty sure the "DEALER FROM H*LL " in Essex Jct Vermont is a Platinum Dealer.........for what that's worth.:gaah::gaah:...Mikeguyver :thumbup:

 

[MidTNDawg]

As usual, akspyderman

touched on things. The rating is not based on what a customer would want it to be.

 

[cuznjohn]

I think the "ratings" are done with smoke and mirrors . . . pay no attention to the man behind the curtain. It appears to me that it has a lot more to do with sales of BRP products than customer service.

yea, if you get your bike back and there is no smoke, and the mirrors stay on than they are good

 

[CaptainSFC]

I think the "ratings" are done with smoke and mirrors . . . pay no attention to the man behind the curtain. It appears to me that it has a lot more to do with sales of BRP products than customer service.

I have spoken to my dealer, Midwest Sports Center in Farmington, MO, and I think they have to do a lot more than just sales. I know that customer ratings of the dealer to BRP can have a significant affect. That being said I would highly recommend my dealer. Service Second to none in my opinion. I have seen them do service on bikes purchased elsewhere because the Spyder owner couldnt get a service from their local dealer in a timely fashion. My dealer does it's very best to get your service done while you wait.

Chuck

 

[chuck gross]

look for platinum certified mechanic not dealer

If you want the best mechanic look to see if the dealership has a (Platinum certified mechanic) this is entirely different than a (platinum rated dealership) I think this more of an overall rating for sales and service for instance at lifestyles Honda were i have my service done the mechanic he is one of the few that is Platinum certified for Can-Am, Sea-Doo and Ski Doo.
they have the mechanics certifications hanging on the wall in the service department this means that he has the absolute best training BRP has to offer. I was told by a friend of mine when we bought our first Spyder in 2011 that he was the only mechanic in the northwest with all three platinum certs.

 

[jaherbst]

yea, if you get your bike back and there is no smoke, and the mirrors stay on than they are good

How come your so smart?? My feelings exactly!

 

[Chupaca]

Well..!!

here it's done by word of mouth..!! :roflblack::roflblack: how it's done out there is a mystery to us all..I get a lot of surveys for the nany places I shop but never from where I bought or the manufacturer.

Did get a settlement for $200.00 off the purchase of a new unit as a class action settlement for the dealer gouging the customers. Sadly I don't need a new roadster, bike or watercraft..

Still don't know how they rate them...:dontknow:

 

[Dan McNally]

I know that a nearby dealer that has recently been rated gold . . . this is the same dealer that let me ride home with brake parts missing, after a service where they had to replace the parking brake cable . . . they sell a lot of Spyders, but have no interest in after sale service . . . virtually everyone I know has stopped going to them, even though they bought their Spyders there . . . if customer service is part of the rating process, I suspect it is a small enough percentage that high sales can overcome it.

 

[Woodsrider]

Where are you in NC?

I live near Henderson, work in Research Triangle Park.

 

[jeromeb]

I asked our district rep about ratings. He said that the technicians rated as masters were the top rated canam mechanics and the metal rating more general.
Catersville ga , Extreme Propulsion, is a platinum dealer with a master tech.
jerry

 

[bruiser]

I live near Henderson, work in Research Triangle Park.

I live in Goldsboro and take our Spyders to Brewer Cycles. Haven't had any issues with them. I can only assume that's who you are talking about.

 

[Woodsrider]

I live in Goldsboro and take our Spyders to Brewer Cycles. Haven't had any issues with them. I can only assume that's who you are talking about.

Yeh I'm right near them and know them very well, some of the staff personally, and they are good people. Just haven't had good luck with service. Nothing that they haven't made right, just mistakes that indicated a lack of expertise. Guess I'll give it another go......I'll do all of my own maintenance, I just need them for computer updates and any warranty work. I'll probably have them mount the tires, but dunno, I usually mount my own.

 

[BrewerCycles]

BRP Certified - How is that determined???

As you know, Brewer Cycles is a BRP Platinum Certified Dealer. So what does that mean and how is that measured?

It's not necessarily easy to become a BRP/Can-Am dealership but it's even more difficult to become Platinum Certified. The levels are listed this way; Non-Certified, Silver, Gold, and Platinum. Levels are achieved based on points earned per quarter. Points are earned by meeting various criteria within 4 different categories: Operational Excellence, Knowledge and Competencies, Customer Focus, and Brand Representation. We are evaluated on many of these daily and some at predetermined dates throughout each quarter.

You may be pleased to find that toughest category is Knowledge and Competencies followed closely by Customer Focus. Your experience, satisfaction, and feedback is extremely important to us!!! If I can help you further please let me know.

Sincerely,
Kristie

 

[MidTNDawg]

I know there are a lot ,ore posts in this thread

As the title says, how are 'Platinum, Gold, Silver' awarded. I have a dealer near me that was, although always very very nice, always making mistakes on motorcycle jobs for me. They are a Platinum dealer for Can-am. Does that mean they do well on :ani29:s?

I have not read them. Just believe me when I say there are standards, and believe me you do not really want to know what they are.

 

[BobnDee]

Choice of Dealear?

I live in Goldsboro and take our Spyders to Brewer Cycles. Haven't had any issues with them. I can only assume that's who you are talking about.

We live in New Bern and bought our 2014 RTS SE6 from Performance East (PE) in Goldsboro. Why did you go to Brewer and not your local dealer?
I've had no service done by (PE) but my 3K is getting close. Any advice?

Bob & SpyDee