I dunno, in
my experience, very few, if any, 'reputable businesses' have a 'refund on return' facility for custom ordered &/or made goods - off the shelf stuff,
maybe, but not custom made or altered gear like the seat under discussion, which I'm pretty sure is the seat that
@07PSDCREW referred to here:
https://www.spyderlovers.com/threads/review-of-ultimate-seat.162791/#post-1747131
And it's not as if Ultimate Seats don't spell out that custom ordered or altered seats aren't returnable/refundable in their documentation here:
https://ultimateseats.ca/extended-test-ride
Here's the specific quote:
Exceptions:
The return policy does not apply to seats with custom colors, custom embroidery, seats made without logos or seats ordered without driver backrest bracket. ...
Just Sayin'