Tried again to get display v020.80 installed - No joy

[Snoking1127]

Tried a third time to get the firmware updated from v013.20 to v020.80. Ride Now in Chandler worked for 2 hours and threw the towel in. They tried BUDS 1, 2 and 3. No joy. My other Spyder and a friends both got the update about 3 or 4 years ago. Drats!

 

[Knizar]

Tried a third time to get the firmware update from v013.20 to v020.80. Ride Now in Chandler worked for 2 hours and threw the towel in. They tried BUDS 1, 2 and 3. No joy. My other Spyder and a friends both got the update about 3 or 4 years ago. Drats

You should have kept the HOOKER!

 

[Snoking1127]

You should have kept the HOOKER!

But I want two Asphalt Grey ones!!! Trying to find a 2019 RTL Chrome Asphalt Grey one for Az and will take my 2018 half chrome one to Wa.

 

[Snowbelt Spyder]

Tried a third time to get the firmware updated from v013.20 to v020.80. Ride Now in Chandler worked for 2 hours and threw the towel in. They tried BUDS 1, 2 and 3. No joy. My other Spyder and a friends both got the update about 3 or 4 years ago. Drats!

Were you able to watch them? Did they remember that you need a special male-male USB cable between the computer and the USB connector in the Frunk, in order to update your display?

 

[Snoking1127]

Were you able to watch them? Did they remember that you need a special male-male USB cable between the computer and the USB connector in the Frunk, in order to update your display?

They tried several USB cables and laptops according to the service writer.

 

[Little Blue]

Sometimes you need to carefully ask about these things. I would check and verify about this 'Male to Male' USB CABLE.
You never know.
We are only trying to Help.

Good Luck on Your Mission.

 

[Snowbelt Spyder]

They tried several USB cables and laptops according to the service writer.

Hey Snoking. I guess what I was meaning to say late last night, is that in order to update the 7.8" display, you need to have two cables hooked up between the computer and the bike AT THE SAME TIME. One is obviously for the computer to talk to the bike using BUDS2. That goes to the computer USB and to the bikes diagnostic port with the BUDS MPI box in it. The second is a special male to male USB cable that goes from the computer to the bike's USB port that is used for BRP Connect - the one that you would hook your phone up to if you wanted to use BRP Connect features. For you, that port is up front. On later models, it was moved to the console glove box. That cable can't be any more that 2 meters long and I doubt that they had more than one of them around, even if they could find it. It's not a standard USB cable.

Here's a video of a tech doing the 13.20 update. The 20.80 update would be identical.

Here's the Bulletin that came out in 2019 for the 20.80 flash. As you already know, it is compatible for the 2018 machines.

https://static.nhtsa.gov/odi/tsbs/2019/MC-10194472-0001.pdf

You were the only one there, so I guess you'll have to decide if they were competent. Good Luck.